CCaaS

Connect, communicate, route, manage, and integrate for high contact center productivity and cost-effectiveness

  • Full-featured contact center applications integrated and designed for simplicity and productivity
  • Deeper analytics and easy-to-leverage visualizations empower supervisors to deliver top-rated operations
  • Ready-made integrations for common business solutions (including SalesForce, ServiceNow, Oracle, SAP, and more)

The Spoken Contact Center as a Service technology is used by leading companies around the world. From Fortune 500 enterprises to medium-sized businesses, customers rely on pioneering voice communications technology from Spoken to deliver consistent, secure, and reliable customer support experiences. All key contact center applications are built from the ground up to work together and deliver the communications and management features all businesses need.


 

“We chose Spoken for its cost efficiency, but the main benefit is the analytics:  We get instant visibility into agent productivity and call dispositions, enabling us to be more efficient and to increase productivity.”

– Brian F., Director, Contact Center Operations, Verengo Solar

Hybrid ACD:

Full-featured native cloud ACD with high scalability, quick time-to-market, and cost efficiency. Get the power and cost-effectiveness of Spoken ACD, or preserve your skill investment with Avaya ACD in the cloud.

Omnichannel:

Connect the whole customer engagement – by voice, chat, email, and social network.

IVR:

Increase accuracy and reduce opt-outs with accurate speech recognition enhanced by human Silent Guides

Contact Center Optimization:

Make your contact center more efficient with predictive outbound dialing. Deploy Virtual Agent Desktops to manage work-from-home agent applications. Add post-call surveys to increase customer satisfaction and loyalty and gain product inspiration.


Spoken ConversationCenter also supports a comprehensive Application Integration SDK, providing rich API integration with CRM, knowledge base, and other enterprise applications, with ready-made plugins for the most popular applications.