Spoken’s upbeat VP of Engineering, David Milstein, are excited to be guests on the fantastic startup podcast dedicated to customer service, Improving Customer Experience. We’ll be chatting with hosts Jim Love and Michelle Romanica about customer service with respect to a topic near and dear to our hearts: do robots do it better than humans? I’m also up for discussing: can automation provide better customer service than a live human being, and what do customers really want?
We’re recording live at 6:00 p.m. Pacific this Sunday, May 9th–just visit at that time to listen. And call in or Skype in to harass… er, I mean “support” us. 🙂