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Contact Center as a Service

Spoken gives you core CCaaS features on a modern cloud-first platform.

True Meaning Voice Channel

The Spoken single intelligent channel replaces patchwork analytics tools.

Workforce Optimization

Develop a stronger, smarter team with quality assessment and workforce management.

Why modern enterprises choose Spoken:

1

Amazing live voice and omnichannel conversations

Increase customer satisfaction and business opportunity – whatever channel the customer chooses.
2

Better responses in conversations

Help agents and self-service customers find the shortest path to the information they need.
3

Voice intelligence and powerful analytics

Analyze and learn from conversations and apply that knowledge to improve outcomes.
4

Do it all on a massive scale

Get the scale, high availability, security, and cost-effectiveness that only a native cloud can deliver.
Spoken Call Center Technology Dashboard Example

With more than 150 issued and pending patents, Spoken is the leading innovator in digital conversations.

Our Clients

What Others Are Saying

  • "The Spoken platform features the type of reliability we need to keep our clients happy. For the first time ever, Black Friday and Cyber Monday ran flawlessly."
    Martin IngramCIO, Arise Virtual Solutions
  • “We chose Spoken for its cost efficiency, but the main benefit is the analytics:  we get instant visibility into agent productivity and call dispositions, enabling us to be more efficient and to increase productivity.”
    Brian F.Director, Contact Center Operations, Verengo Solar

Watch a Demo

Watch a Demo

How it works: Check out these instructional videos.

Read a Case Study

Read a Case Study

The best of both worlds: Spoken ConversationCenter Powered by Avaya.

Watch a Webinar

Watch a Webinar

Dive deeper into what Spoken can do for you.

Get Up to Date

Get Up to Date

See the latest contact center news and thoughts from Spoken