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HELPING YOU DELIVER AMAZING EXPERIENCES

Make every stakeholder’s interaction smarter, more intuitive and more efficient.

An intelligent cloud for your contact center

Industry-leading corporations and outsourcers choose Spoken as a strategic technology partner for meeting the next generation of call center needs. It's a proven Contact Center as a Service (CCaaS) platform for today, and tomorrow.

Delight Your Customers

Delight Your Customers

Customers demand a lot these days, and you don't want to limit how they interact with you. Provide rich, omnichannel experiences that leave them satisfied and impressed. Your agents get more done, too.

Enable Your Agents

Enable Your Agents

Take your contact center to a whole new level with our exclusive cloud-first platform. Meet the demands of today's digitally savvy customers with genuine omnichannel voice, email, and chat, accessible to all agents from a single pane of glass. Boost agent efficiency and productivity through screen capture, call recording, quality assurance services, and proactive 'whisper and barge' capabilities.

Act With Continuous Insight

Act With Continuous Insight

Continuously improve service levels and agent performance by gleaning business insight from every customer exchange. Transcribe every interaction from every channel, including voice, in real time. Drive agent scoring and deliver 100% customer QA by recording all verbal and non-verbal content instantly and with summaries. And, guide agents in real time with AI-powered interaction analysis accessible from a common console.

"The Spoken platform features the type of reliability we need to keep our clients happy. For the first time ever, Black Friday and Cyber Monday ran flawlessly."
—Martin Ingram CIO, Arise Virtual Solutions

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