An intelligent cloud for your contact center
Industry-leading corporations and outsourcers choose Spoken as a strategic technology partner for meeting the next generation of call center needs. It's a proven Contact Center as a Service (CCaaS) platform for today, and tomorrow.
Delight Your Customers
Customers demand a lot these days, and you don't want to limit how they interact with you. Provide rich, omnichannel experiences that leave them satisfied and impressed. Your agents get more done, too.
Enable Your Agents
Take your contact center to a whole new level with our exclusive cloud-first platform. Meet the demands of today's digitally savvy customers with genuine omnichannel voice, email, and chat, accessible to all agents from a single pane of glass. Boost agent efficiency and productivity through screen capture, call recording, quality assurance services, and proactive 'whisper and barge' capabilities.
Act With Continuous Insight
Continuously improve service levels and agent performance by gleaning business insight from every customer exchange. Transcribe every interaction from every channel, including voice, in real time. Drive agent scoring and deliver 100% customer QA by recording all verbal and non-verbal content instantly and with summaries. And, guide agents in real time with AI-powered interaction analysis accessible from a common console.