AutoAssess is a revolutionary automated voice assessment tool that utilizes an intelligent IVR to assess comprehensibility of a potential agent's speaking voice based on a series of linguistic diagnostics designed by a sociophonetician. This three-minute IVR exchange saves time by automatically assessing whether a candidate' voice meets pronunciation and comprehensibility standards and delivers an automated suitability score within minutes.

Qualify a candidate's speaking voice in three minutes

• Virtualize the candidate voice evaluation process
• Minimize administrator evaluation time
• Minimize agent qualification time
• Prevent dissatisfied customers down the line
• Receive automated comprehensibility score within 30 minutes

AutoAssess is designed to identify candidates with a strong vocal suitability and comprehensibility score while flagging for further review those with communication patterns that might result in a lack of comprehensibility in a conversational telecomm situation. Potential agents are graded against designed enunciation markers in both prepared and unprepared speech for a full view of agent speech capabilities. However, managers never give up full control. Administrators are empowered to train the system to tune tolerance up or down and to override any candidate's pass, fail or uncertain score.