Empower Remote Agents and Build the Contact Center Without Walls
Spoken ConversationCenter is optimized for widely-distributed contact centers. It can turn every agent’s home into a high-powered contact center location, providing a cost-effective, work-at-home solution that improves satisfaction for both customers and agents.
Scale at Will
Quickly scale teams up and down anywhere in the world to meet seasonal, event-specific and campaign-specific requirements.
Maximize Workforce Talent
Optimize agent effectiveness by tapping the best personnel whether they’re down the hall, on the other side of the country or an ocean away.
Access Complete Features from Anywhere
With Spoken, you can route calls and manage queues at home locations using standard telephony and Internet connectivity. Every agent, every call, every conversation is accessible to supervisors and connected to other agents as if they were in the same call center. You also get anywhere access to Spoken IVR, voice intelligence and analytics, and workforce optimization capabilities.
Boost Agent Productivity
Empower agents to work from home when weather conditions or other traffic-related events make commuting unreasonably time consuming or hazardous.