Deliver world-class satisfaction to customers. How they want it.
Meet customers on their own turf by engaging them however they prefer—voice, email, chat or social. Spoken ConversationCenter makes it easy to provide consistently superior service with every interaction. And, because our native cloud platform eliminates the expense and headaches of hardware ownership and maintenance, you can improve service levels even as you lower your total cost of ownership by up to 30%. In addition, with Spoken you can meet your most rigorous security, compliance and availability requirements.
Maximize Customer Service while Lowering Costs
Spoken ConversationCenter makes agents more productive, contact centers more responsive and customers happier and more likely to provide repeat business.
Track Every Conversation
Spoken enables seamless end-to-end conversation tracking—between voice, chat, social platforms, and email channels, from automated tools to live agent and back as needed.
Spoken radically simplifies interactions for customers and agents alike. Better still, our solution is simple to buy, simple to use, and simple to extend to meet changing businesses needs and seasonal spikes.
Act with Insight
Access comprehensive engagement history and powerful analytics that combine with revolutionary deep learning techniques to embed knowledge and insight into every customer interaction and drive more satisfying outcomes.