A true cloud for Avaya. On your terms.
The power, versatility, scalability, and security of a true, multitenant cloud platform, now tailored for Avaya! Get the best of everything your contact center demands; familiar tools, advanced capabilities, digital agility, powerful analytics, patented voice intelligence, risk mitigation, and cost control. Whatever you can imagine, you can achieve with Spoken and Avaya's partnership to bring the Spoken platform to Avaya-based businesses and outsourcers worldwide. Read more about our partnership for enterprises and BPOs.
Preserve Your Avaya Investments
Bring Avaya to the cloud painlessly and without disruption. Preserve your training investments by enabling your agents to use the same Avaya-based tools they always have, greatly enhanced by the cloud. Do all that and more while lowering costs with flexible, pay-as-you-go pricing.
Transform Your Contact Center
Take your contact center to a whole new level with our exclusive cloud-first platform for Avaya. Meet the demands of today's digitally savvy customers with genuine omnichannel voice, email, and chat, accessible to all agents from a single pane of glass. Boost agent efficiency and productivity through screen capture, 100% call recording, quality assurance services, and proactive 'whisper and barge' capabilities.
Gain Continuous Business Insight
Continuously improve service levels and agent performance by gleaning business insight from every customer exchange. Transcribe every interaction from every channel (including voice) in real time. Drive agent scoring and deliver 100% customer QA by recording all verbal and non-verbal content instantly and with summaries. And guide agents in real time with AI-powered interaction analysis accessible from a common console.
With more than 160 issued and pending patents, Spoken is the leading innovator in digital conversations.
need to keep our clients happy. For the first time ever, Black Friday
and Cyber Monday ran flawlessly."