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| November 9, 2006 |
"How Can I Help You?" Agent-Assisted IVR that Understands, Every Word, Every Time!
Llance Kezner, VP at Spoken Communications ®
Dr. Jon Anton, Adjunct Professor, Purdue University, Center for Customer Driven Quality |
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| July 11 , 2006 |
Guided Speech Interactive Voice Response (IVR) Self-Service
Llance Kezner, VP at Spoken Communications ®
Dr. Jon Anton, Adjunct Professor, Purdue University, Center for Customer Driven Quality
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To request an AHT (Average Handle Time) Reduction Analysis click here.
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