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| March 12, 2008 |
Call Genie and Spoken Communications ® Announce Strategic Agreement
Combined solution allows consumers to find information faster and more efficiently |
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| August 21, 2007 |
Spiegel Brands Inc. Implements Guided Self-Service Solution
from Spoken Communications ®, Inc.
“By having our agents act as guides, we are able to provide our customers with a better experience than traditional IVRs”, says Tom Scott, CIO Spiegel Brands Inc. |
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| November 6, 2006 |
The New Era for 'How Can I Help You?'
"Spoken Communications ®, Innovator of Guided Self-Service Solution(TM), today announced plans to release the findings of a new call center survey..." |
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| October 23, 2006 |
Spoken Communications ® and VoltDelta Agree to Collaborate on Providing Hosted Solutions to Call Centers
"Spoken and VoltDelta are working together to address the demand for reliable, scalable hosted solutions that increase agent productivity and revenue generation capacity through cost-effective self-service strategies..." |
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| August 7, 2006 |
Columnist and Radio Commentator Ed Horrell Discovers New IVR Product
"...a recorded interview between Talk About Service host Ed Horrell and Spoken Communications ® founder and CEO Gilad Odinak is now available on the "Talk About Service" website..." |
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| July 11, 2006 |
Results of New Benchmark Portal Study on IVR Effectiveness for Customer Service Call Centers
"Results of a new Benchmark Portal study have found that companies which deploy cost saving automated self- service IVR solutions run the risk of frustrating and "turning off" their callers to self service altogether." |
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| July 6, 2006 |
New Enabling Technology for Customer Service Call Centers
"Dr. Jon Anton, director of benchmark research at the Center for Customer-Driven Quality at Purdue University introduces how Spoken's new agent-assisted IVR technology has dramatically increased caller success..." |
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To request an AHT (Average Handle Time) Reduction Analysis click here.
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