Spoken Communications ^® Hosts Webinar to Introduce New Enabling Technology for Customer Service Call Centers

Dr. Jon Anton, director of benchmark research at the Center for Customer-Driven Quality at Purdue University introduces how Spoken's new agent-assisted IVR technology has dramatically increased caller success with phone self-service while enabling live agents to manage four calls at once for Time-Life's music business.

SEATTLE, July 6 /PRNewswire/ -- Spoken Communications ^®, the leading provider of Guided Self-Service Solution(TM) technology which increases contact center efficiency, will host a Webinar to demonstrate how agent-assisted interactive voice response (IVR) technology can help maximize caller self service at call centers.

This Webinar will introduce participants to Guided Self-Service Solution(TM) -- a new business solution and technology that allows call center agents to "guide" as many as four calls at once by blending the agents with enabling technology provided by Spoken Communications ^®.

Attendees will learn:

1. How to provide IVR self service that works with a live "Safety Net"
2. Lower live agent costs with high productivity gains
3. Leverage existing contact center investments with rapid deployment

WHAT: Spoken Communications ^® Webinar

WHEN: Tuesday, July 11, 2006
9:00 a.m. Pacific, 11:00 a.m. Central, 12 noon Eastern

WHERE: To register for the Call Center Webinar, please visit:
www.spoken.com.

WHO: Dr. Jon Anton, Director of Benchmark Research
Llance Kezner, Vice President, Spoken Communications ^®

Source: Spoken Communications ^®

CONTACT: Tonia Lopez-Song of Spoken, +1-425-679-0696, or
spokenpr@spoken.com

Web site: http://www.spoken.com/

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