Spoken Communications ^® Announces Webinar on the New Era for 'How Can I Help You?'

Includes Proprietary Research Finding on Call Center Integration Issues and 2007 Priorities

BELLEVUE, Wash., Nov. 6 /PRNewswire/ -- Spoken Communications ^®, Innovator of Guided Self-Service Solution(TM), today announced plans to release the findings of a new call center survey during the upcoming webinar scheduled for November 9, 2006 at 9:00 PST. The research was conducted with and will be presented by Dr. Jon Anton of Benchmark Portal. In this complementary webinar titled, "How Can I Help You," call center personnel will gain insights on how to lower "opt-out" rates and get higher completion rates with a unique type of IVR/Speech technology, called Guided Self-Service Solution(TM).

Spoken Communications ^®, which provides the only Guided Self-Service Solution (TM) solution, has fully integrated the human call center agent and speech technology together to provide a "guided" experience that ensures call centers and their customers will have self-service success.

"It's an exciting time for contact centers because the barriers that have kept IVR speech technologies and live agents separated from each other have been eliminated," said Gilad Odinak, Founder of Spoken Communications ^®. "Guided Self-Service Solution(TM) is ushering in the new era of integrated solutions, where agents are able to assist multiple callers -- silently and simultaneously.

Webinar Overview:

What you will learn on Thursday, November 9, 2006 at 9:00 Pacific Time is how call centers can use Guided Self-Service Solution to:

-- Address the issues raised by caller backlash to speech IVR
implementations
-- Utilize your agents best behaviors in the first few seconds of each
call to increase IVR -- Opt-IN
-- Quickly add agent intervention, behind the scenes, precisely and only
when its needed
-- Integrate agents and technology to create efficiencies while ensuring a
positive caller experience.

Webinar Specifics:

Topic: "How Can I Help You? An agent assisted IVR that understands
every word, every time.
Time: Thursday, November 9, 2006, from 9:00 -10:00 Pacific (11 a.m.
Central, 12 noon East Coast)
Speakers: Dr. Jon Anton: Center for Customer-Driven Quality at Purdue
University
Llance Kezner: Call Center and Self-Service Industry Expert
from Spoken Communications ^®
Sign-up: Register for this free online event by going to
http://www.spoken.com/webinar .
Survey: Webinar attendees will receive a report highlighting the
survey findings

Survey Details:

The survey which focused on call center priorities for 2007 had 388 participants from the financial services, insurance, telecommunications, healthcare, technology, retail, consumer products, manufacturing, energy/utility, transportation, outsource telesales and real estate industries. The research shows there is a new opportunity emerging with the potential to improve both the contact center operational efficiencies and provide a better customer experience.

About Spoken Communications ^®:

Spoken Communications ^® provides the only Guided Self-Service Solution (TM) solution that fully integrates the human call center agent and speech technology together so agents are able to handle multiple calls -- silently and simultaneously. This innovative approach, developed by Spoken, ensures call centers and their customers will have self-service success. Spoken Communications ^® is headquartered in Bellevue, Washington. For more information please visit www.spoken.com .

Source: Spoken Communications ^®

CONTACT: Tonia Lopez-Song of Spoken Communications ^®, +1-425-679-0696, or
spokenpr@spoken.com