Ed Horrell from 'Talk about Service' interviews Gilad Odinak, CEO of Spoken Communications ^® about a breakthrough in technology for call centers that really works for callers.

SEATTLE, Aug. 7 /PRNewswire/ -- A link to a recorded interview between Talk About Service host Ed Horrell and Spoken Communications ^® founder and CEO Gilad Odinak is now available on the "Talk About Service" website and will be featured in an upcoming radio segment about customer service. In the broadcast, Ed interviews the CEO of Spoken Communications ^®, Gilad Odinak, about their solution to automated attendants, a topic which "drives Ed up the wall."

The 15-minute interview focuses on how the Spoken solution delivers a positive experience for callers through a concept called Guided Self-Service Solution that integrates human intelligence with speech recognition technology. This approach to assisted self service over the phone improves the caller experience while allowing contact centers to also gain productivity. The broadcast can be found on www.TalkAboutService.net.

About "Talk About Service"

"Talk About Service" is hosted by Ed Horrell. Ed is known for his lively comments and compelling interviews. He loves to recognize good customer service, hates the current state of most customer service, and is not reluctant to call out those companies that "don't get it."

About Spoken Communications ^®

Spoken Communications ^® has established a cutting edge concept in call center agent efficiency called Guided Self-Service Solution(TM) -- a new business solution that allows call center agents to handle four calls at once by blending the agents with enabling technology. This provides organizations lower live agent costs through high productivity gains, the ability to provide phone self service that works for callers with a live safety net, and be able to leverage existing call center investments. The company is focused on the enterprise and BPO markets providing a solution that improves operational efficiencies, drives revenue, and increases customer satisfaction. Spoken's technology has its roots in more than 5 years of research and development in call center agent productivity and is currently in use in the direct response industry. Spoken Communications ^® is headquartered in Bellevue, Washington. For more information, visit www.spoken.com or call 425-679-0696.

Source: Spoken Communications ^®

CONTACT: Tonia Lopez-Song of Spoken Communications ^®, +1-425-679-0696, or
spokenpr@spoken.com

Web site: http://www.spoken.com/

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