Spoken Expands Voice Technology Offerings with Acquisition of Voicemail Transcription Services from GotVoice
Prized for its accuracy, GotVoice provides the most error-free
voice-to-text translation services available today
Seattle – October 9, 2009 — Spoken Communications Inc., the hybrid voice technology innovator, today announced it has bought the voicemail transcription service from GotVoice. The voicemail transcription service uses revolutionary free-form speech recognition technology designed specifically for voicemail content, to deliver voicemail-to-text conversions with unparalleled accuracy and speed. It requires no infrastructure upgrades or capital outlays.
“This acquisition makes a lot of sense,” says Howard Lee CEO of Spoken Communications, “because Spoken and GotVoice share the same approach to meeting customers’ quality and cost demands. We don’t force tradeoffs. We both provide hybrid solutions that combine software with a human safety net, so we both deliver high quality services, cost-effectively. We think of ourselves as the “hybrid car” of spoken voice technology.” With Spoken, you are able to get the best of both worlds - today - just as you can with hybrid cars.
Contact Centers: Benefit from Automation
Scott Davis, Executive Director and Officer of Xeta Technologies, a leading integrator of advanced cutting-edge communication technologies said, “I am excited about how Spoken will be using these new voice-to-text translation capabilities to benefit call centers. They are automating the creation of the service ticket. This is a huge value to us, in our own contact center as well as customers’, because technology is being used to improve the utilization of our best resources, the human customer service representative.” Xeta Technologies has an in-house 24/7/365 call center.
Today, at the end of each call, the Customer Service Representative (CSR) has to create a “service ticket” manually. That means CSR’s need to remember what the customer said and do the data entry themselves. Right now, the CSR spends a substantial portion of call time having to summarize the call at the expense of supporting additional customers.
With Spoken, the “service ticket” creation is automated by using technology to capture the voice conversation, which the translation service then automatically converts into text to create a “digital” service ticket. This automated process improves accuracy, removes the burden of data entry from CSR’s and increases contact center efficiency.
Consumers: Continue to Receive Outstanding Service
With Spoken, the voicemail transcription services will continue to be made available to individuals and businesses as a subscription service or as a platform to telecommunications companies for white label opportunities. GotVoice voicemail transcription services stand alone in offering unparalleled accuracy and speed.
- On your cell phone – so you can read your voicemail as text
- In email – so you can read your voicemail as text or listen as an audio file
- At GotVoice.com – so you can read and listen to your voicemail any time
GotVoice also offers voicemail transcription capabilities for enterprise organizations. As a Microsoft Voice Mail Preview Partner, GotVoice transcription services are offered as an enhanced option in the Microsoft Exchange Server 2010 product.
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently servicing over 17 million contact center minutes per month for 12 organizations supporting 5,000 remote agents, Spoken can deliver operational efficiency to any contact center and provides a superior customer experience. For more information, contact Heidi Miller at email@example.com visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.