Spoken Announces Voice Mail Preview Partnership with Microsoft
Spoken’s GotVoice Service is being offered as an enhanced option
to enterprise customers for voice-to-text transcription in the
Microsoft Exchange Server 2010 product.
Seattle – October 15, 2009 —Spoken Communications Inc., the hybrid voice technology innovator, today announced it will be offering its GotVoice voicemail transcription service to enterprise organizations as an enhanced option in the Microsoft Exchange Server 2010 product through a Microsoft Voice Mail Preview Partnership.
The GotVoice voicemail transcription service lets you receive new voice messages in text alongside the standard audio so you can read your new voice messages instead of being required to listen to them. New voice messages are automatically converted to text and sent to you as an email attachment, as a text message (SMS) to your cell phone, and stored as text in the inbox in your GotVoice account for quick reference and easy organization.
Ankur Kothari, Senior Technical Product Manager at Microsoft, says, “Voicemail-to-text conversion service complements our focus on unified communications in the Microsoft Exchange Server 2010 product. We are delighted to be introducing Spoken and its GotVoice state-of-the-art voicemail transcription services as an enhanced feature of Exchange 2010 Unified Messaging. GotVoice stands out as a Voice Mail Preview Partner that understands enterprise security needs and protects voice mail messages to preserve confidentiality.”
“Exchange Administrators will appreciate the way we use technology to split and merge the messages to initiate human intervention only when it is essential, so the security and privacy of voicemails are protected,” says Howard Lee, CEO of Spoken Communications. “We don’t have people listening to your whole voice mail and transcribing it like some other vendors do. Instead, we offer the only hybrid solution that combines software-driven translation with pinpoint human intervention in a single solution, so our customers receive exceptional accuracy, speed and security.”
Spoken is a Silver Level Sponsor for the Microsoft 2009 product launch, named The New Efficiency, because of a shared goal of improving the customer experience and business productivity while reducing security and compliance risks. With GotVoice by Spoken Communications, any voicemail can be converted from any third-party system (wireless, landline, VoIP, PBX, CRM) with no infrastructure changes and no up-front costs.
For a Video Overview, visit http://www.gotvoice.com/business.php
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently supporting over 14 million contact center minutes per month on the platform, Spoken delivers operational efficiency to the contact center and is a proven leader for a superior customer experience. For more information, please visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.