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Spoken Announces Availability of its GotVoice Voice Mail Transcription Service as an enhanced option in Microsoft Exchange Server 2010

  
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Seamless integration of GotVoice voice-to-text service now available.

Seattle – November 9, 2009 —Spoken Communications Inc., the hybrid voice technology innovator, today announced the availability of its GotVoice Voice Mail Transcription Service as an enhanced option in the Microsoft Exchange Server 2010 product. Enterprise customers using Microsoft Exchange Server 2010 now have the option to purchase an enhanced voicemail service that provides voicemail-to-text conversions with unparalleled accuracy and speed.

“Accuracy of the transcription matters,” says Tom Scott, Chief Information Officer and SVP of Operations for Signature Styles, formerly Spiegel Brands, and Microsoft Exchange Server customer. “The ability to now have voicemails transcribed easily, accurately and saved as text in the email system using GotVoice gives me greater assurance that critical messages will get to their intended recipients in a timely manner. I also have the peace of mind of knowing when I’m traveling, I can easily create and send a text representation of a message when all I have access to is my phone.”

As a Microsoft Voice Mail Preview Partner, GotVoice worked closely with Microsoft to develop the specifications for seamlessly integrating premium voice-to-text options into Microsoft Exchange Server 2010. Now, enterprise customers can add these best-in-class capabilities easily and benefit from the high quality transcriptions provided by Spoken with its GotVoice Voice Mail Transcription Service.

“We are pleased to be able to offer enterprise customers a new way to both increase their business productivity and address compliance risks with accurate voice-to-text translation services,” says Howard Lee, CEO of Spoken Communications. “With GotVoice by Spoken Communications, any voicemail can be converted to text and sent and stored in the inbox.” To implement this service, no infrastructure changes are needed. There are no up-front costs to implement the service.

For additional information go to: www.gotvoice.com/ForMicrosoftExchange.php

About Spoken Communications

Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently servicing over 17 million contact center minutes per month for 12 organizations supporting 5,000 remote agents, Spoken can deliver operational efficiency to any contact center and provides a superior customer experience. For more information, contact Heidi Miller at heidim@spoken.com visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.

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