Spoken’s GotVoice Service is being offered as an enhanced option
to enterprise customers for voice-to-text transcription in the
Microsoft Exchange Server 2010 product.
Seattle – October 15, 2009 —Spoken Communications Inc., the hybrid voice technology innovator, today announced it will be offering its GotVoice voicemail transcription service to enterprise organizations as an enhanced option in the Microsoft Exchange Server 2010 product through a Microsoft Voice Mail Preview Partnership.
The GotVoice voicemail transcription service lets you receive new voice messages in text alongside the standard audio so you can read your new voice messages instead of being required to listen to them. New voice messages are automatically converted to text and sent to you as an email attachment, as a text message (SMS) to your cell phone, and stored as text in the inbox in your GotVoice account for quick reference and easy organization.
Ankur Kothari, Senior Technical Product Manager at Microsoft, says, “Voicemail-to-text conversion service complements our focus on unified communications in the Microsoft Exchange Server 2010 product. We are delighted to be introducing Spoken and its GotVoice state-of-the-art voicemail transcription services as an enhanced feature of Exchange 2010 Unified Messaging. GotVoice stands out as a Voice Mail Preview Partner that understands enterprise security needs and protects voice mail messages to preserve confidentiality.”
“Exchange Administrators will appreciate the way we use technology to split and merge the messages to initiate human intervention only when it is essential, so the security and privacy of voicemails are protected,” says Howard Lee, CEO of Spoken Communications. “We don’t have people listening to your whole voice mail and transcribing it like some other vendors do. Instead, we offer the only hybrid solution that combines software-driven translation with pinpoint human intervention in a single solution, so our customers receive exceptional accuracy, speed and security.”
Spoken is a Silver Level Sponsor for the Microsoft 2009 product launch, named The New Efficiency, because of a shared goal of improving the customer experience and business productivity while reducing security and compliance risks. With GotVoice by Spoken Communications, any voicemail can be converted from any third-party system (wireless, landline, VoIP, PBX, CRM) with no infrastructure changes and no up-front costs.
For a Video Overview, visit http://www.gotvoice.com/business.php
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently servicing over 17 million contact center minutes per month for 12 organizations supporting 5,000 remote agents, Spoken can deliver operational efficiency to any contact center and provides a superior customer experience. For more information, contact Heidi Miller at heidim@spoken.com visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.
Prized for its accuracy, GotVoice provides the most error-free
voice-to-text translation services available today
Seattle – October 9, 2009 — Spoken Communications Inc., the hybrid voice technology innovator, today announced it has bought the voicemail transcription service from GotVoice. The voicemail transcription service uses revolutionary free-form speech recognition technology designed specifically for voicemail content, to deliver voicemail-to-text conversions with unparalleled accuracy and speed. It requires no infrastructure upgrades or capital outlays.
“This acquisition makes a lot of sense,” says Howard Lee CEO of Spoken Communications, “because Spoken and GotVoice share the same approach to meeting customers’ quality and cost demands. We don’t force tradeoffs. We both provide hybrid solutions that combine software with a human safety net, so we both deliver high quality services, cost-effectively. We think of ourselves as the “hybrid car” of spoken voice technology.” With Spoken, you are able to get the best of both worlds - today - just as you can with hybrid cars.
Contact Centers: Benefit from Automation
Scott Davis, Executive Director and Officer of Xeta Technologies, a leading integrator of advanced cutting-edge communication technologies said, “I am excited about how Spoken will be using these new voice-to-text translation capabilities to benefit call centers. They are automating the creation of the service ticket. This is a huge value to us, in our own contact center as well as customers’, because technology is being used to improve the utilization of our best resources, the human customer service representative.” Xeta Technologies has an in-house 24/7/365 call center.
Before
Today, at the end of each call, the Customer Service Representative (CSR) has to create a “service ticket” manually. That means CSR’s need to remember what the customer said and do the data entry themselves. Right now, the CSR spends a substantial portion of call time having to summarize the call at the expense of supporting additional customers.
After
With Spoken, the “service ticket” creation is automated by using technology to capture the voice conversation, which the translation service then automatically converts into text to create a “digital” service ticket. This automated process improves accuracy, removes the burden of data entry from CSR’s and increases contact center efficiency.
Consumers: Continue to Receive Outstanding Service
With Spoken, the voicemail transcription services will continue to be made available to individuals and businesses as a subscription service or as a platform to telecommunications companies for white label opportunities. GotVoice voicemail transcription services stand alone in offering unparalleled accuracy and speed.
- On your cell phone – so you can read your voicemail as text
- In email – so you can read your voicemail as text or listen as an audio file
- At GotVoice.com – so you can read and listen to your voicemail any time
GotVoice also offers voicemail transcription capabilities for enterprise organizations. As a Microsoft Voice Mail Preview Partner, GotVoice transcription services are offered as an enhanced option in the Microsoft Exchange Server 2010 product.
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently servicing over 17 million contact center minutes per month for 12 organizations supporting 5,000 remote agents, Spoken can deliver operational efficiency to any contact center and provides a superior customer experience. For more information, contact Heidi Miller at heidim@spoken.com visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.