Seattle—February 11, 2010—Spoken Communications Inc., the hybrid voice technology innovator, will demonstrate for the first time
GotSearch, its new comprehensive voice search solution, at Mobile World Congress 2010 in Barcelona, Spain.
Developed in conjunction with recently-acquired leading voice-to-text transcription provider GotVoice, GotSearch is being created to meet the unique needs of mobile operators.
“We've been looking at this space for a long time,” says Jonathan Kendrick, Chairman and CEO of ROK Mobile Group Ltd, the leading mobile entertainment company specializing in innovative mobile technologies. “And we've never found anything that we would put our name to until now. GotSearch is really quite different. We've never found anything quite like GotSearch, which stands out because of the level of accuracy it achieves. It works. It does what it says on the tin, as they say. And it reduces the cost of delivery for mobile operators by 90%. That enables us to deliver this solution to a lot of international markets, such as India and Pakistan.”
GotSearch offers mobile operators new revenue opportunities because it works on all mobile phones, not just smartphones, and because it provides a more accurate customer experience. GotSearch improves on currently available voice search tools by using Spoken’s
patented human Silent Guide system, which provides the most effective combination of automated voice technology with pinpoint human intervention through a patented software solution.
With GotSearch, mobile operators are able to:
- Add customers: GotSearch works with any mobile phone; a smartphone is not required
Lower 411 costs:
GotSearch’s human Silent Guide system delivers dramatic cost savings
GotSearch’s human Silent Guide system delivers more accurate results
- Support advertisers: Connecting with a local business en route has never been easier
“This is what mobile operators have been asking for,” says Howard Lee, CEO of Spoken Communications. “With Spoken’s GotSearch, they can offer voice search to feature phone and smartphone users alike, all at a fraction of the cost of delivering 411, with vastly increased accuracy and concierge service.
Mobile operators can even insert ads, surveys and promotional offers with special appeal. GotSearch can also answer general questions, like ‘What is the World Cup?’ or ‘Who is Lady Gaga?’ And we will soon include the ability to make restaurant reservations, get traffic status and much more. It’s the best comprehensive voice search solution on the market today.”
Previews of Spoken’s GotSearch will be available at Mobile World Congress from Feburary 15th-18th. To sign up for a demonstration or a live trial of GotSearch, visit www.spoken.com/gotsearch.
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently servicing over 17 million contact center minutes per month for 12 organizations supporting 5,000 remote agents, Spoken can deliver operational efficiency to any contact center and provides a superior customer experience. For more information, contact Heidi Miller at email@example.com visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.