Bellevue, Washington, November 17, 2010 – Spoken Communications, the leading provider of proprietary speech recognition technologies for call centers and virtual call center systems, today announced that Jude Kavalam has joined the company as the new VP of Technology.
“As an industry leader, Spoken has a reputation for being innovative,” says CEO Howard Lee. “We’re very excited about Kavalam joining the Spoken team. He knows the call center space, and he can look beyond our customers’ current needs and focus on innovating into the virtual call center space in the future.”
As VP of Technology, Kavalam will be responsible for overseeing and implementing integration for all current Spoken customers as well as engineering creative solutions for new virtual call center integrations. In addition to sustaining Spoken’s core platform, Kavalam will also seek to develop a deep understanding of client needs in order to inform and explore new features and technologies.
As Spoken continues to innovate in the field of virtual call center solutions, Kavalam will focus on supporting 99.999% uptime for current systems while developing new approaches to integration for the company’s customers.
“I came to Spoken because as a company, it’s proven itself to be adaptive and innovative in the virtual call center space,” reports Kavalam. “My goals at Spoken are threefold: for businesses, to provide an easy, turnkey solution; for agents, to provide tools to increase productivity; for partners, to provide an avenue to showcase their own benefits though a state-of-the-art platform.”
Prior to joining Spoken, Kavalam served as CTO of ClearSight Systems and HyperQuality. Kavalam worked in Microsoft for over 14 years in management and technical leadership roles in various groups, including Windows, Internet Explorer and the Developer Division.
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently servicing over 17 million contact center minutes per month for 12 organizations supporting 5,000 remote agents, Spoken can deliver operational efficiency to any contact center and provides a superior customer experience. For more information, contact Heidi Miller at heidim@spoken.com visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.