Spoken Communications will be exhibiting at the CTIA Wireless conference in Las Vegas, March 23-25, 2010. Join us in the
Acision Partner Bar, stand 2917, for demonstrations of
GotSearch comprehensive voice search and
GotVoice voicemail transcription solutions. For events during the show,
follow us on Twitter.
About Spoken Communications
Spoken Communications provides hybrid voice technology solutions to call centers, telecommunications companies and consumers that ensure a successful call experience. With Spoken, voice technology is combined with pinpoint human intervention in a single solution, because the caller experience matters. For more information, please visit www.spoken.com, call 1-888-9-SPOKEN, Twitter @spokencomm or subscribe to our blog at http://blog.spoken.com.
Spoken’s innovative hybrid voice technology and speech to text to be deployed globally by ROK
London and Seattle, 24th February 2010—ROK Entertainment Group, the UK-based mobile technologies, applications and services company, and Spoken Communications Inc., the hybrid voice technology innovator based in Seattle, have today announced the formation of a strategic alliance between the companies, which will see Spoken’s speech-to-text transcription service, GotVoice, and its voice search solution,
GotSearch, marketed under the ROK brand to mobile operators, handset manufacturers and directory-inquiry operators globally.
GotVoice, which will be branded ROKVoice outside the U.S., is a proven carrier-class voicemail to text and visual voicemail solution. The product enables carriers to offer their customers the ability to have all their voicemails transcribed in real-time and presented as SMS or email, centralizing all messaging in a single inbox and optimizing user efficiency.
“We have been looking for a scalable visual voicemail for some considerable time, as we know that such a solution is a killer application. But until we saw GotVoice, we did not feel that any of the existing offerings offered the scalability, reliability and economic model that would deliver value to our carrier partners,” said Jonathan Kendrick, Chairman and CEO of ROK. “What GotVoice offers is a patented and unique combination of voice recognition technology along with structured human mediation that drives the quality of the transcription the system is able to produce. It is demonstrably the most advanced product of its type available today, and we’re delighted to partner with Spoken Communications.”
GotSearch, to be marketed outside the US as ROKSearch, is currently in final development and will offer mobile operators new revenue opportunities because it works on all mobile phones, not just smartphones, and will provide a far more accurate customer experience than existing speech-to-text services. For example, it improves on currently available voice search tools by using Spoken's patented human Silent Guide system, which provides the most effective combination of automated voice technology with pinpoint human intervention through patented software.
"These products are what mobile operators around the world have been asking for, and with ROK, we can now deliver these services internationally," said Howard Lee, CEO of Spoken Communications. "With Spoken's ROKSearch, we will be offering voice search to feature phone and smartphone users alike at a fraction of the cost of delivering traditional directory-enquiry services, with vastly increased accuracy. Mobile operators will even be able to insert location-based services such as adverts, surveys and promotional offers, as well as offer answers to general questions, like 'What is the World Cup?' or 'Who is Lady Gaga?' And we will soon include the ability to make restaurant reservations, get traffic updates and much more. It's the most comprehensive voice search solution on the market today."
About ROK:
Founded in 2004, ROK Entertainment Group is a mobile technologies, applications and services development company with a suite of revenue-generating mobile services which it licenses to mobile operators and handset manufacturers worldwide. Headquartered in the UK, ROK is best known for its award-winning mobile TV services which streams video – live and on demand – over 2.5G, 3G and Wi-Fi®. In addition, ROK has five patent awards and many more patent applications in place. For more information, please visit: www.rokent.com
About Spoken Communications
Spoken Communications provides hybrid voice technology solutions to call centers, telecommunications companies and consumers that ensure a successful call experience. With Spoken, voice technology is combined with pinpoint human intervention in a single solution, because the caller experience matters. For more information, please visit www.spoken.com, call 1-888-9-SPOKEN, Twitter @spokencomm or subscribe to our blog at http://blog.spoken.com.
Seamless integration of GotVoice voice-to-text service now available.
Seattle – November 9, 2009 —Spoken Communications Inc., the hybrid voice technology innovator, today announced the availability of its GotVoice Voice Mail Transcription Service as an enhanced option in the Microsoft Exchange Server 2010 product. Enterprise customers using Microsoft Exchange Server 2010 now have the option to purchase an enhanced voicemail service that provides voicemail-to-text conversions with unparalleled accuracy and speed.
“Accuracy of the transcription matters,” says Tom Scott, Chief Information Officer and SVP of Operations for Signature Styles, formerly Spiegel Brands, and Microsoft Exchange Server customer. “The ability to now have voicemails transcribed easily, accurately and saved as text in the email system using GotVoice gives me greater assurance that critical messages will get to their intended recipients in a timely manner. I also have the peace of mind of knowing when I’m traveling, I can easily create and send a text representation of a message when all I have access to is my phone.”
As a Microsoft Voice Mail Preview Partner, GotVoice worked closely with Microsoft to develop the specifications for seamlessly integrating premium voice-to-text options into Microsoft Exchange Server 2010. Now, enterprise customers can add these best-in-class capabilities easily and benefit from the high quality transcriptions provided by Spoken with its GotVoice Voice Mail Transcription Service.
“We are pleased to be able to offer enterprise customers a new way to both increase their business productivity and address compliance risks with accurate voice-to-text translation services,” says Howard Lee, CEO of Spoken Communications. “With GotVoice by Spoken Communications, any voicemail can be converted to text and sent and stored in the inbox.” To implement this service, no infrastructure changes are needed. There are no up-front costs to implement the service.
For additional information go to: www.gotvoice.com/ForMicrosoftExchange.php
About Spoken Communications
Spoken Communications provides hybrid voice technology solutions to call centers, telecommunications companies and consumers that ensure a successful call experience. With Spoken, voice technology is combined with pinpoint human intervention in a single solution, because the caller experience matters. For more information, please visit www.spoken.com, call 1-888-9-SPOKEN, Twitter @spokencomm or subscribe to our blog at http://blog.spoken.com.
Spoken’s GotVoice Service is being offered as an enhanced option
to enterprise customers for voice-to-text transcription in the
Microsoft Exchange Server 2010 product.
Seattle – October 15, 2009 —Spoken Communications Inc., the hybrid voice technology innovator, today announced it will be offering its GotVoice voicemail transcription service to enterprise organizations as an enhanced option in the Microsoft Exchange Server 2010 product through a Microsoft Voice Mail Preview Partnership.
The GotVoice voicemail transcription service lets you receive new voice messages in text alongside the standard audio so you can read your new voice messages instead of being required to listen to them. New voice messages are automatically converted to text and sent to you as an email attachment, as a text message (SMS) to your cell phone, and stored as text in the inbox in your GotVoice account for quick reference and easy organization.
Ankur Kothari, Senior Technical Product Manager at Microsoft, says, “Voicemail-to-text conversion service complements our focus on unified communications in the Microsoft Exchange Server 2010 product. We are delighted to be introducing Spoken and its GotVoice state-of-the-art voicemail transcription services as an enhanced feature of Exchange 2010 Unified Messaging. GotVoice stands out as a Voice Mail Preview Partner that understands enterprise security needs and protects voice mail messages to preserve confidentiality.”
“Exchange Administrators will appreciate the way we use technology to split and merge the messages to initiate human intervention only when it is essential, so the security and privacy of voicemails are protected,” says Howard Lee, CEO of Spoken Communications. “We don’t have people listening to your whole voice mail and transcribing it like some other vendors do. Instead, we offer the only hybrid solution that combines software-driven translation with pinpoint human intervention in a single solution, so our customers receive exceptional accuracy, speed and security.”
Spoken is a Silver Level Sponsor for the Microsoft 2009 product launch, named The New Efficiency, because of a shared goal of improving the customer experience and business productivity while reducing security and compliance risks. With GotVoice by Spoken Communications, any voicemail can be converted from any third-party system (wireless, landline, VoIP, PBX, CRM) with no infrastructure changes and no up-front costs.
For a Video Overview, visit http://www.gotvoice.com/business.php
About Spoken Communications
Spoken Communications provides hybrid voice technology solutions to call centers, telecommunications companies and consumers that ensure a successful call experience. With Spoken, voice technology is combined with pinpoint human intervention in a single solution, because the caller experience matters. For more information, please visit www.spoken.com, call 1-888-9-SPOKEN, Twitter @spokencomm or subscribe to our blog at http://blog.spoken.com.
Prized for its accuracy, GotVoice provides the most error-free
voice-to-text translation services available today
Seattle – October 9, 2009 — Spoken Communications Inc., the hybrid voice technology innovator, today announced it has bought the voicemail transcription service from GotVoice. The voicemail transcription service uses revolutionary free-form speech recognition technology designed specifically for voicemail content, to deliver voicemail-to-text conversions with unparalleled accuracy and speed. It requires no infrastructure upgrades or capital outlays.
“This acquisition makes a lot of sense,” says Howard Lee CEO of Spoken Communications, “because Spoken and GotVoice share the same approach to meeting customers’ quality and cost demands. We don’t force tradeoffs. We both provide hybrid solutions that combine software with a human safety net, so we both deliver high quality services, cost-effectively. We think of ourselves as the “hybrid car” of spoken voice technology.” With Spoken, you are able to get the best of both worlds - today - just as you can with hybrid cars.
Contact Centers: Benefit from Automation
Scott Davis, Executive Director and Officer of Xeta Technologies, a leading integrator of advanced cutting-edge communication technologies said, “I am excited about how Spoken will be using these new voice-to-text translation capabilities to benefit call centers. They are automating the creation of the service ticket. This is a huge value to us, in our own contact center as well as customers’, because technology is being used to improve the utilization of our best resources, the human customer service representative.” Xeta Technologies has an in-house 24/7/365 call center.
Before
Today, at the end of each call, the Customer Service Representative (CSR) has to create a “service ticket” manually. That means CSR’s need to remember what the customer said and do the data entry themselves. Right now, the CSR spends a substantial portion of call time having to summarize the call at the expense of supporting additional customers.
After
With Spoken, the “service ticket” creation is automated by using technology to capture the voice conversation, which the translation service then automatically converts into text to create a “digital” service ticket. This automated process improves accuracy, removes the burden of data entry from CSR’s and increases contact center efficiency.
Consumers: Continue to Receive Outstanding Service
With Spoken, the voicemail transcription services will continue to be made available to individuals and businesses as a subscription service or as a platform to telecommunications companies for white label opportunities. GotVoice voicemail transcription services stand alone in offering unparalleled accuracy and speed.
- On your cell phone – so you can read your voicemail as text
- In email – so you can read your voicemail as text or listen as an audio file
- At GotVoice.com – so you can read and listen to your voicemail any time
GotVoice also offers voicemail transcription capabilities for enterprise organizations. As a Microsoft Voice Mail Preview Partner, GotVoice transcription services are offered as an enhanced option in the Microsoft Exchange Server 2010 product.
About Spoken Communications
Spoken Communications provides hybrid voice technology solutions to call centers, telecommunications companies and consumers that ensure a successful call experience. With Spoken, voice technology is combined with pinpoint human intervention in a single solution, because the caller experience matters. For more information, please visit www.spoken.com, call 1-888-9-SPOKEN, Twitter @spokencomm or subscribe to our blog at http://blog.spoken.com.