Funds to Be Used to Meet Demand for Enterprise-Class Cloud-Based Contact Center Platform
Bellevue, Washington, Feburary 7, 2012 – Spoken Communications, provider of a leading enterprise cloud platform for contact centers, today announced that it has completed its Series B round of financing. The completion of this transaction includes the issuance of preferred stock totaling $11.5 million led by Ignition Capital and includes participation from Ignition Partners (Series A investor).
The proceeds from this transaction will be used to continue expanding its customer footprint and cloud platform offerings. The Spoken contact center platform is currently processing hundreds of millions of annualized customer talk time minutes and serving over 4,500 call center agents in a remote, work-from-home environment, who are answering calls for twelve separate companies.
As a company delivering an enterprise-class contact center platform, the funding will enable Spoken to expand its cloud hosting capacity for call centers seeking to upgrade legacy infrastructure to virtual and work-from-home models.
Howard Lee, CEO of Spoken, commented, “Spoken Communications is excited to expand our cloud infrastructure capabilities to accommodate the growing demand for the Spoken hosted platform. Ignition’s strategic investment allows us to keep up with the demand for our hosted switch solution while planning for further innovation.”
Spoken’s cloud-based contact center offerings feature the virtualization of key Avaya infrastructure, including call switching, CMS, analytics and skills-based routing, all offered on a hosted, per-minute basis for maximum cost efficiency and minimum capital expenditure.
About Ignition Capital
Ignition Capital is a premier private investment group based in Seattle, Washington with a focus on building and expanding highly profitable long term businesses that occupy significant positions in their industries. With over a hundred years of operating experience from senior positions at some of the largest companies in the world including Microsoft, AT&T and American Express, Ignition Capital brings together a unique combination of deep industry and market knowledge, technical savvy, and battle-tested strategic and tactical insight.
About Ignition Partners
Ignition Partners is a leading venture capital firm dedicated to helping the best entrepreneurs seize opportunity. Founded in 2000 by proven business leaders who have built some of the world's most successful businesses of the last two decades, including Microsoft Windows and Office, McCaw Cellular Communications, AT&T Wireless and Starbucks, Ignition invests in leading technologies and businesses in communications, internet, software, and services across business and consumer targets.
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently servicing over 17 million contact center minutes per month for 12 organizations supporting 5,000 remote agents, Spoken can deliver operational efficiency to any contact center and provides a superior customer experience. For more information, contact Heidi Miller at firstname.lastname@example.org visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.