Bellevue, Washington, February 21, 2012 – Spoken Communications, provider of a leading enterprise cloud platform for contact centers, today announced a new partnership with Varolii, a market leader in customer interaction management.
Varolii’s cloud-based communication services help organizations effectively interact with large numbers of customers and employees through voice, text messages, smartphone applications and email, reducing cost of operations and improving service. The new partnership supports Varolii's proven customer interaction applications with Spoken's robust inbound capabilities. Spoken’s enterprise cloud features the full suite of inbound contact center functionalities, including call switching, recording, monitoring and analytics as well as the company's unique, patented speech recognition IVR. The patented Conversational Interactive Voice Response (IVR) enables automated self-service to provide cost efficiency combined with an exceptional customer experience. The CVR's hybrid model combines the latest in speech recognition technology with pinpointed human intervention to return 90 percent automated success rates and a more accurate customer experience.
“This partnership enables us to leverage the patented knowledge of Spoken to enable Varolii to deliver a seamless experience across both inbound and outbound channels with consistent branding, self-service options and holistic reporting and analytics,” said Sharath Dorbala, vice president of product management and strategy at Varolii. “Varolii’s inbound solutions leverage guided speech recognition from Spoken and advanced personalization through Varolii ID, our personalization engine, to deliver a richer and more complete customer experience.”
"We are really excited about this partnership," says Spoken CEO Howard Lee. "This partnership will extend the reach of our most innovative enterprise cloud product, the Conversational IVR, while helping Varolii to extend and improve customer interaction success rates by adding speech-recognition-enabled inbound calls. Together, we'll be able to better engage the customer and improve the efficiency of all customer interactions."
About Varolii
Varolii is a leading provider of customer interaction management applications. Our cloud-based communication service helps organizations more effectively interact with large numbers of customers and employees through voice, text messages, smartphone applications and email, reducing cost of operations and improving service. The company’s award-winning Interact platform enables companies to deliver personalized communication on a large scale, achieving better results from fewer interactions. More than 450 companies trust Varolii to manage more than four million interactions every business day. For more information, visit www.varolii.com.
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently servicing over 17 million contact center minutes per month for 12 organizations supporting 5,000 remote agents, Spoken can deliver operational efficiency to any contact center and provides a superior customer experience. For more information, contact Heidi Miller at heidim@spoken.com visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.
Spoken’s GotVoice Service is being offered as an enhanced option
to enterprise customers for voice-to-text transcription in the
Microsoft Exchange Server 2010 product.
Seattle – October 15, 2009 —Spoken Communications Inc., the hybrid voice technology innovator, today announced it will be offering its GotVoice voicemail transcription service to enterprise organizations as an enhanced option in the Microsoft Exchange Server 2010 product through a Microsoft Voice Mail Preview Partnership.
The GotVoice voicemail transcription service lets you receive new voice messages in text alongside the standard audio so you can read your new voice messages instead of being required to listen to them. New voice messages are automatically converted to text and sent to you as an email attachment, as a text message (SMS) to your cell phone, and stored as text in the inbox in your GotVoice account for quick reference and easy organization.
Ankur Kothari, Senior Technical Product Manager at Microsoft, says, “Voicemail-to-text conversion service complements our focus on unified communications in the Microsoft Exchange Server 2010 product. We are delighted to be introducing Spoken and its GotVoice state-of-the-art voicemail transcription services as an enhanced feature of Exchange 2010 Unified Messaging. GotVoice stands out as a Voice Mail Preview Partner that understands enterprise security needs and protects voice mail messages to preserve confidentiality.”
“Exchange Administrators will appreciate the way we use technology to split and merge the messages to initiate human intervention only when it is essential, so the security and privacy of voicemails are protected,” says Howard Lee, CEO of Spoken Communications. “We don’t have people listening to your whole voice mail and transcribing it like some other vendors do. Instead, we offer the only hybrid solution that combines software-driven translation with pinpoint human intervention in a single solution, so our customers receive exceptional accuracy, speed and security.”
Spoken is a Silver Level Sponsor for the Microsoft 2009 product launch, named The New Efficiency, because of a shared goal of improving the customer experience and business productivity while reducing security and compliance risks. With GotVoice by Spoken Communications, any voicemail can be converted from any third-party system (wireless, landline, VoIP, PBX, CRM) with no infrastructure changes and no up-front costs.
For a Video Overview, visit http://www.gotvoice.com/business.php
About Spoken Communications
Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. Currently servicing over 17 million contact center minutes per month for 12 organizations supporting 5,000 remote agents, Spoken can deliver operational efficiency to any contact center and provides a superior customer experience. For more information, contact Heidi Miller at heidim@spoken.com visit www.spoken.com, call 1-206-428-6044, Twitter @spokencomm or subscribe to our blog.