Seattle, WA – September 17, 2015 – Spoken Communications, provider of a leading high-availability Contact Center as a Service (CCaaS) cloud platform, today announced that the company was recognized by the Puget Sound Business Journal (PSBJ) as one of the fastest growing private companies in Washington in 2015. Accepting applications from more than 1,000 local businesses, the annual survey is one of the most well-known and dynamic lists published by the PSBJ. Spoken joins a distinguished group of companies that have collectively earned more than $3.74 billion in revenue in 2014, and experienced three-year revenue growth of over 158 percent.
To make the PSBJ’s celebrated list, companies must have recorded revenue of at least $500,000 in 2012 and demonstrated revenue growth through 2014. In addition, these firms must have been privately held during the reporting period and headquartered in Washington State. They cannot be subsidiaries of other companies. The chief executive officer or chief financial officer of each company must submit in writing — and personally vouch for — revenues.
“Organizations are becoming more discerning when it comes to the cloud,” said Spoken CEO, Howard Lee. “They don’t just want scalability; they need to have a reliable platform that won’t let them down during peak periods. And, of course, everyone wants to save on costs."
Supporting call center technologies for a roster of global Fortune 500 companies, the Spoken CCaaS platform offers high availability through a fully redundant and geographically diverse live-live configuration. The flexible Spoken platform offers individual applications including human-assisted speech recognition, virtual agent desktop, secure call recording, advanced reporting and quality assurance applications. Each application is available à la carte and can easily be integrated with existing third-party technology, including legacy phone switches (ACDs) or CRM applications.
About Spoken Communications
Spoken Communications provides telecom cloud infrastructure as a service to contact centers to provide a technological path to the future while saving costs and improving the customer experience. The flexible Spoken platform offers à la carte applications and a gradual integration model to integrate with, extend or replace any legacy infrastructure and software with little to no business disruption or capital expenditure.