August 19, 2015 Seattle – Spoken Communications, leading provider of a high-availability Contact Center as a Service (CCaaS) cloud platform, today announced that Inc Magazine has listed the company on its fastest-growing companies list for the third consecutive year. The 2015 Inc. 500|5000 list ranks America's fastest growing companies across 32 industries. With $22.5 million in revenue in 2014, Spoken has experienced a three-year growth rate of 544% and is currently ranked as the 10th fastest-growing telecommunications company in the United States.
“This growth is all thanks to our new enterprise customers, our existing customers expanding their cloud footprint as well as to our investors,” said Spoken CEO Howard Lee. “And the hard-working Spoken team that has been working night and day to keep our clients happy and our system reliability at 99.99%. My goal is to future-proof contact center infrastructure so that organizations can always be ahead of the curve and be able to reliably and securely offer an amazing customer experience.”
The Spoken CCaaS platform includes Avaya cloud digital telephony, automated and human-assisted speech recognition, Citrix virtual agent desktop, secure call recording, advanced reporting and quality assurance applications. In order to provide organizations a place to start into the cloud, each application is available à la carte and can easily be integrated with existing third-party technology, including legacy phone switches (ACDs) or CRM applications.
"The Spoken platform features the type of reliability we need to keep our clients happy,” said Martin Ingram, CIO of the business process outsourcing firm Arise Virtual Solutions. “For the first time ever, Black Friday and Cyber Monday ran flawlessly."
Thanks to its live-live, fully geographically redundant configuration providing 99.99% reliability over the last six years, Spoken has experienced over 100% year-over-year growth for the last five years.
“Spoken has perfected a scalable business model that delivers a place to start into the cloud and, ultimately, a reliable and secure future for Avaya and other brand users. The beauty of any cloud-based contact center lies in its scalability. But providing a reliable platform while sustaining considerable growth requires laser-focused execution, and this award confirms the dedication and passion of the Spoken team to do just that," says Simon Crosby, Founder and CTO of Bromium and Spoken Board Member.