Leading contact center cloud platform recognized for exceptional innovation and outperforming competitive technologies in flexibility, scalability and cost efficiency
Seattle, WA – January 30, 2014 — Spoken, provider of a leading cloud platform for call centers and creator of the human-assisted Smart IVR, today announced that TMC, a global, integrated media company, has named Spoken as a CUSTOMER Magazine 2014 Product of the Year Award winner. Since debuting in 1997, the CUSTOMER magazine award program has set out to honor the most innovative, impactful solutions advancing the Call Center, Teleservices and CRM markets. Recognized among a distinguished group of industry trailblazers including Citrix, Monet Software and RightAnswers, Spoken’s platform helps major Fortune 500 enterprises and outsourcers improve call center operations and drive customer loyalty.
“The CUSTOMER Product of the Year award was established to honor those products and solutions that have truly improved the customer experience,' said Erik Linask, Group Editorial Director, TMC. “Without a doubt, this year's winners represent some of the most innovative and useful customer experience management solutions available on the market in 2014."
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Spoken with a 2014 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The company’s Contact Center Cloud Platform has proven deserving of this elite status, and I look forward to continued innovation from Spoken in 2014 and beyond.”
On the heels of momentous 2013, Spoken is emerging as a market leader with their innovative platform and suite of call center applications. Spoken’s cloud-based call center technology platform empowers businesses to deploy the work-from-home model to create a more agile and cost-effective contact center. Unlike competitive technologies, Spoken adds critical virtual agent desktop integration and big data tools to help call centers improve agent performance as well as the customer experience. As a result of this innovation, the company has achieved milestone growth in 2013 with global partnerships and steadily increasing year-over-year growth. Spoken’ platform currently supports over 25,000 call center agents – up from 9,000 in 2012.
“We never forget that the goal of technology is to help agents serve the customer better. Call center agents are the front line of customer engagement. With each call, agents have the opportunity to give a winning customer experience,” said Howard Lee, CEO of Spoken. “Our cloud-based contact center technology was developed to help agents be even better every day, and as a result, arms every agent with the tools and data to keep every customer experience not only efficient but outstanding.”
The 16th Annual Product of the Year Award winners will be showcased in the January/February 2014 issue of CUSTOMER Magazine. For more information about the CUSTOMER 2014 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more. For more information about TMC, visit www.tmcnet.com.