Unique hybrid solution

If Spoken's IVR doesn't immediately recognize a customer utterance, the Spoken system automatically flags the human Silent Guide, and at the same time the call flow continues, uninterrupted. So the customer hears the next question, such as "What is your name?" or "What is your account number?"

Meanwhile, Spoken's silent human guides check the flagged call, listen to the caller, and type in the correct utterance. No question is ever repeated, and Spoken never says "I didn't understand that" - because silent human guides verify anything the system doesn't immediately understand.

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 How may I help you?

Where other IVRs offer limited choices, Spoken's call flow allows for open-ended questions, such as "How may I help you?" and leads to a smooth, uninterrupted call flow.  Where traditional automated solutions disappoint and frustrate customers, Spoken allows the customer to drive the experience seamlessly, with the help of a Silent Guide.

Hear the different between a standard IVR call and a Spoken guided self-service call:

A Typical Call Center Experience:

The Spoken Experience:

How does Spoken provide ROI?