Solution: Spoken’s Hosted ACD brings agility and scalability to the contact center by hosting your phone switch virtually, in the cloud, for ultimate cost efficiency and flexibility
Use cases:
- Increase efficiency: turn capital expenditure to operational expenditure and easily upgrade or add a hosted switch to cover only actual usage
- Send agents home: Spoken’s Hosted ACD makes homesourcing a breeze; have the option to send your agents home and reduce even more operating expenses while increasing productivity
A hosted solution in the cloud
Cloud or hosted solutions are gaining popularity among contact centers, and the technical and financial advantages are clear: purchasing an ACD outright involves a huge capital outlay and crippling maintenance responsibilities, including facilities costs, maintenance and staff costs and time and usage lost due to maintaining moves, adds and changes. Spoken’s Hosted ACD solution allows your contact center agility, flexibility and scalability with a cloud-based solution while experiencing reduced facilities and staffing needs, all with rock-solid reliability and no maintenance headaches.
The smart contact center solution
Smart contact center managers focused on optimizing efficiency while maintaining quality have rejected the traditional on-site ACD model, in which all concurrent ports must be maintained for the highest expected call volume, even when the actual call volume is low. With Spoken’s Hosted ACD, keep costs at maximum efficiency levels by paying only for actual per-minute usage, not for predicted or expected call volumes. And scale up or down easily without changing a thing.
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