Why we do what we do
| If you think about the way customer service over the phone is handled today, it is the opposite of the way you would do it if you could. Today, most companies use their live agents, their costliest resources, to answer the simple questions, and automation to try to understand the more complex issues about why people are calling. It really should be the other way around. |
Gilad Odinak, CTO, Spoken
