Spoken’s Conversational IVR values what you and your customers value: your live agents’ time and expertise. Reduce operational costs and maximize live agent time by letting Spoken analyze the caller experience and determine the appropriate balance between tasks that are best automated, such as caller identification, reason for call, and support entitlement verification, and those best performed by live agents, such as problem solving.
Spoken has streamlined technical support functions across national and international call centers. Our customers enjoy:
Spoken, the SaaS experts, integrate easily with any legacy system and customize each scalable implementation to the needs of the business. Unlike resellers, Spoken builds and maintains each proprietary system custom to your business needs, so every integration is quick, nimble and perfectly scaled to your business needs.