Spoken’s remote agent solution is built on proven technology: a VOIP-capable Avaya switch that can handle up to 10,000 concurrent users working from anywhere. Spoken has partnered with industry leaders to provide an innovative, best of breed remote agent solution:

• Virtualized Avaya ACD
• CMS workforce management solution
• Citrix remote desktop solution
• Conversational IVR
• Reporting database
• Dual Channel Call Recorder
• Screen capture solution

Maximize efficiency and scalability

Cloud computing is gaining popularity, allowing businesses to focus on agent efficiency and the core competencies of customer service and retention. Spoken’s remote agent solution, featuring the innovative virtualized Avaya switch, allows any call center to operate more efficiently while maximizing productivity for work from home agents and scalability to overall operations.

In the fast-paced world of call center technology and customer care, Spoken’s virtualized Avaya ACD is at the cutting edge, providing the most reliable, flexible and scalable solution for your work at home agents.