Enable remote agents

Spoken's virtualized Avaya switch enables agents to work from anywhere, including home. Avaya Virtual ACD

Take your agents and send them home with Spoken’s Remote Agent Work from Home solution. Our innovative solution, featuring the Spoken Hosted ACD, allows agents to work from anywhere with simple telephony and internet connections. Lose huge capital investment costs, maintenance costs and expensive support contracts while expanding your talent base beyond your current location.

 

White paper

Contact Center Without Walls: Harnessing the Power of the Remote Agent Model
 
Remote agent white paper

 

Remote Agent Solution

Spoken’s remote agent solution is built on proven technology: a VOIP-capable Avaya switch that can handle up to 10,000 concurrent users working from anywhere. Easily scale up or down with changes in seasonal call volume. Spoken has partnered with industry leaders to provide an innovative, best of breed remote agent solution:

Maximize efficiency and scalability

Cloud computing is gaining popularity, allowing businesses to focus on agent efficiency and the core competencies of customer service and retention. Spoken’s remote agent solution, featuring the innovative virtualized Avaya switch, allows any call center to operate more efficiently while maximizing productivity for work from home agents and scalability to overall operations.

In the fast-paced world of call center technology and customer care, Spoken’s virtualized Avaya ACD is at the cutting edge, providing the most reliable, flexible and scalable solution for your work at home agents.

Overview

Conversational IVR
Avaya Virtual ACD
Remote Desktop
Call Recording
Performance Big Data Voice Assessment Secure Data IVR