Spoken's Smart IVR offering is a an efficiency powerhouse for Directory Assistance providers, offering the opportunity to drastically reduce the percentage of calls that must be routed to live operators. With Spoken's unique patented software solution, the automated IVR can efficiently handle most of the caller requests, even when the caller doesn't speak clearly. As a result, more calls remain within the automated technology and fewer calls are directed to live operators. For a demonstration showing this ingenious automationg saving live calls from agent transfer, view our three-minute demo video.
Spoken's hybrid of human-assisted speech recognition automation can:
- Make real-time corrections to unclear "city and state" responses
- Make real-time corrections to unclear listing requests
- Clarifying questions at point of use, including:
Is that a residential listing?
Please spell that for me.
What is the middle initial?
What type of business?