Get insight into your IVR efficiency with standard and customized reports, including system performance, payment transactions, opt outs and replay requests.
Safely and securely collect credit card and other secure data from callers without the agent ever seeing or hearing the information with the PCI-compliant Spoken Secure IVR.
Get the highest level of accuracy with Spoken DTMF IVR and Surveys, supporting DTMF entry to collect and report customer responses.
Grammar-based recognition offers the highest level of accuracy for speech recognition IVRs, and this cloud-based solution supports English, Spanish and a variety of other languages.
Collect credit card and other sensitive data in a PCI-compliant manner with the Spoken Secure IVR. The agent never sees nor hears the data, and the call recording segment is masked for the ultimate in data security.
Increase completion rates with the patented Spoken Smart IVR. When speech recognition flags a caller response with a low confidence score, rather than asking the caller to repeat the response, the Smart IVR continues to the next question and sends the utterance to a Silent Guide for correction. The result? With each Guide monitoring up to 10 simultaneous calls, increased recognition rates, completion rates and caller satisfaction scores.
Most callers opt out of IVR automation the first time they are asked to repeat a response. Improve the customer experience by eliminating the need to ask callers to repeat themselves—let the Silent Guides make the corrections instead!
Spoken Voice Assessment evaluates agent candidates with a strong vocal suitability and comprehensibility score while flagging for further review those with communication and pronunciation patterns that might result in a lack of comprehensibility in a conversational telecomm situation—all in three minutes through a simple IVR interaction!
Basic, Plus and Advanced versions are available, with the options for a short timeline with flat file reporting; IVR and API integration; or full integration with advanced reporting, including an online reporting dashboard. Easy pricing with a low fee for completed assessments only.