Careers

Spoken Communications is one of the fastest growing technology companies in the Northwest. With over 200% annual sales growth, Spoken is backed by Ignition Partners and Ignition Capital, both leading investment firms established by senior leaders from Microsoft and AT&T Wireless. We are seeking to hire independent self-starters who enjoy challenges, can juggle multiple priorities and enjoy working in an ever-changing, fast-paced environment to serve customer demands.

Spoken's culture is casual yet high energy. We are passionate about customer service and enjoy working in a collaborative environment.  We value work/life balance, efficiency, simplicity, and making a difference in the world.  Spoken offers exceptional professional and financial growth potential. If you enjoy taking the lead on projects as well as working in a team dynamic to develop long-term customer relationships, contact us at jobs@spoken.com.

 

Dev Ops Engineer

Title: DevOps Engineer

Work Location: Seattle

Job Type: Full Time

Title: DevOps Engineer

SUMMARY

We are looking for an experienced Software DevOps Engineer to help design and manage a continuous services deployment environment. Spoken Communications is a technology company that provides cloud infrastructure for distributed/virtual call centers.

REQUIREMENTS

  • A strong technical foundation in build, release and environments
  • An eagerness to learn enough about whatever tools or tricks are needed to get the job done
  • Passion for and ability to design and support robust build, deployment and configuration management systems
  • Experience with continuous integration tools (Jenkins, Travis-CI, Go)
  • Infrastructure provisioning tools (such as Chef, Puppet, Ansible)
  • Experience administering application servers and web servers, specifically in a Linux environment
  • Some experience with unit testing and automated testing tools
  • Operations team experience
  • Some experience with virtualization systems (VMWare, Xen, etc)
  • Some experience with cloud computing (EC2, Google App Engine, etc)
  • BS in Computer Science or equivalent
  • Minimum 5 years of DevOps/SDET/Dev experience
  • Experience using and programming with a wide variety of open source technologies and tools

KEY COMPETENCIES

  • Excellent attention to detail
  • Excellent communication skills, both in writing and verbally
  • Excellent analytical and problem-solving skills
  • A strong focus on business outcomes
  • Comfort with collaboration, open communication and reaching across functional borders
  • Ability to use automation tools and programming scripts in operations and maintenance activities and tasks
  • Ability to work well with people at all levels
  • Flexible and adaptable, capable of managing own workload and working independently
  • Proactive approach to issue ownership / resolution
  • Prepared to challenge peers and seniors in an appropriate way where necessary
  • Always looking for opportunities for improvement and added value
  • Team player

 

Staff Accountant

Title: Accountant

Client:  Spoken Communications

Work Location: Seattle, WA

Work Schedule: Full-Time Salary

Reports to: VP Finance

SUMMARY:

We are looking for a Staff Accountant. This role will be engaged in preparation of monthly financial statements, tax compliance, treasury operations, bank compliance and reporting activities for a high growth cloud-based provider company. This role includes maintenance of accounts, preparation of reports and financial data, excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Construct, edit and maintain Excel-based reports
  • Daily maintenance of cash and various schedules
  • Process AP and AR, and provide related reports
  • Reconciliation of banks and other accounts
  • Month-end closing process of accruals
  • Payroll management (through the third party payroll service ADP )
  • Thorough documentation
  • Business tax filing and compliance
  • Audit support and GAAP compliance

 Education/Experience:

  • Bachelor’s Degree in accounting or finance
  • Able to work independently, generally self-directed Interaction with other departments, external auditors, customers, and other parties
  • Experience with Great Plains software
  • Experience with ADP Payroll software
  • MS Office; especially Excel
  • Strong interpersonal and communication / writing skills

 

Administrative assistant

Title:  Receptionist/Administrative Assistant

Work Location: Seattle

Job Type: Full Time

SUMMARY:

Perform a variety of clerical activities and reception tasks and provide general office and administrative support to on-site and remote staff members. This is a customer facing position in a fast paced office environment, and key qualities required are professionalism, flexibility, collaborative approach, excellent verbal and written communication skills, attention to detail, accuracy, and focus on customer/client satisfaction. The ability to take direction and keep a cool head when under pressure, and adapt to ever-changing circumstances is critical. Reception is the hub of the office and requires fielding queries, escalating issues when necessary and acting as gate keeper.

ESSENTIAL DUTIES:

  • Greet and direct business guests
  • Receive deliveries and route to owner
  • Collect US Mail daily, open and route mail
  • Coordinate pick up /drop of express mail services (Fed Ex, UPS, etc.) & manage supplies
  • Answering phones, taking and routing messages
  • Check Ruby Reception voice message and distribute
  • Order, receive, stock and distribute office supplies, kitchen supplies, soda, snacks, fruit etc.
  • Order lunches, including placing a weekly lunch order for the development group and as needed for team meetings
  • Keep kitchen tidy/presentable
  • Keep meeting rooms tidy, organized, and guest-ready at all times
  • Set up and store projectors, clean table tops and whiteboards, remove refuse after lunch or between meetings
  • Distribute & track parking validation
  • Maintain office keys including spare access cards, mail keys
  • Internet research when needed
  • File contracts and expense reports as needed
  • Provide support for company meetings and events as needed – set up, clean up, managing equipment, refreshments, room arrangements, and supplies
  • Schedule and coordinate meetings and make travel arrangements for team members as requested
  • Prepare expense reports
  • Obtain invoice approvals as needed to support accounting

EDUCATION AND EXPERIENCE NECESSARY:

  • Minimum 3 years of experience
  • College degree
  • Experience working with startups and other high pressure environments
  • Computer skills and knowledge Google Mail & Calendar, Word, Excel, PowerPoint, Skype, Webex
  • Knowledge of operation of standard office equipment and on-line tools
  • Knowledge of clerical and administrative procedures and systems such as filing and record keeping

KEY COMPETENCIES

  • Team player comfortable with collaboration, open communication and reaching across functional borders
  • Excellent attention to detail and accuracy
  • Flexible and adaptable attitude and approach to problem solving
  • Clear and accurate verbal and written communication
  • Ability to cope with and respond to rapidly changing priorities and requirements
  • Ability to prioritize tasks and workload for self and executives
  • A strong focus on business outcomes and accountability
  • Proactive approach to issue ownership/resolution

Software Development/Operations Engineer

Title:  Software DevOps Engineer

Work Location: Downtown Seattle

Job Type:  Full Time

SUMMARY

We are looking for an experienced Software Engineer with a passion for troubleshooting and fixing problems. Spoken Communications is a technology company that provides cloud infrastructure for distributed/virtual call centers.

ESSENTIAL DUTIES:

  • Troubleshoot and fix production problems throughout the Spoken application stack
  • Perform tier 3 support and join outage bridges as necessary
  • Act as a liaison between production operations and product development
  • Write Bash scripts
  • Write and execute database queries
  • Debug code (Java and/or C/C++)
  • Develop automation tools as needed
  • Lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations
  • Assist in optimizing and deploying server technologies
  • Manage server configurations databases, backups, monitoring and tuning
  • Work with developers to tune queries in servers; deploy and configure in a cloud environment

EDUCATION AND EXPERIENCE NECESSARY

  • BS in Computer Science or equivalent
  • Minimum 3 years of software development experience
  • Experience using and programming with a wide variety of open source technologies and tools
  • Experience with systems and IT operations
  • Mastery of frequent, incremental code testing and deployment
  • Experience with scripting and writing code for productivity and automation of tasks

KEY COMPETENCIES

  • Excellent attention to detail
  • Excellent communication skills, both in verbal and written
  • Excellent analytical and problem-solving skills
  • A strong focus on business outcomes
  • Comfort with collaboration, open communication and reaching across functional borders
  • Ability to use automation tools and programming scripts in operations and maintenance activities and tasks
  • Ability to work well with people at all levels
  • Flexible and adaptable, capable of managing own workload and working independently
  • Proactive approach to issue ownership/resolution
  • Prepared to challenge peers and seniors in an appropriate way where necessary
  • Always looking for opportunities for improvement and added value
  • Team player
Spoken_collage_final.png