Careers

Spoken Communications is one of the fastest growing technology companies in the Northwest. With over 200% annual sales growth, Spoken is backed by Ignition Partners and Ignition Capital, both leading investment firms established by senior leaders from Microsoft and AT&T Wireless. We are seeking to hire independent self-starters who enjoy challenges, can juggle multiple priorities and enjoy working in an ever-changing, fast-paced environment to serve customer demands.

Spoken's culture is casual yet high energy. We are passionate about customer service and enjoy working in a collaborative environment.  We value work/life balance, efficiency, simplicity, and making a difference in the world.  Spoken offers exceptional professional and financial growth potential. If you enjoy taking the lead on projects as well as working in a team dynamic to develop long-term customer relationships, contact us at jobs@spoken.com.

 

System Administrator Telecom II

Work Location: Charlotte, NC

Job Type: Full Time

SUMMARY

We are looking for an experienced System Administrator Telecom II. Spoken Communications is a technology company that provides cloud infrastructure for distributed/virtual call centers.

REQUIREMENTS

  • Engineering and support of Spoken Contact Center technologies
  • Responsible for monitoring of the enterprise infrastructure
  • Monitor inbound and outbound traffic and potential blocking, manage/update ARS patterns as needed
  • Research new technologies in the areas of network convergence
  • Contribute to the development and management of the voice strategy
  • Responsible for creating and maintaining documentation
  • Ensure all systems are fully backed up in accordance with company standards and industry best practice
  • Test recovery and fully document all processes and procedures
  • Provide escalated levels of troubleshooting and support the voice infrastructure
  • Use ticketing system to full extent as all issues and activity are fully documented from initial opening, progress notations, and resolution are chronicled
  • Responsible for the design, installation, and administration of Avaya IP solutions
  • Design and establish open architecture to support a multi-vendor and proprietary ACD integration strategy
  • Assist with design and build of systems and integrations to support new call centers
  • Provide ongoing operational technical support including incident troubleshooting and problem resolution for Spoken and its customers
  • Remotely manage complex Avaya phone systems at the client site including station and trunk moves, vector programming, ACD, and voice mail
  • Implement and tune vector programming for Customer Center
  • Manage station and trunk Move / Add / Changes (MACs) for Avaya telephone systems
  • Manage automatic route selection (ARS) patterns to make optimal use of long distance, and local PRIs
  • Coordinate with vendors for maintenance and system upgrade activities as required
  • Support Spoken SIP architectures
  • Implement and manage Avaya G450, and G650 gateways, and Avaya adjuncts
  • Employ Prognosis VoIP tool for monitoring and diagnostics
  • Implement and manage hybrid environments that include TDM/Analog/IP technologies
  • Control translations in Spoken Avaya PBX, process moves, adds, and changes on stations and equipment, keep tele-management records current
  • Carry out complex translations to the PBX media server related to voice messaging, ACD, and vectoring by coordinating and implementing programming changes
  • Assist with new technology rollouts, development and testing
  • Handle PBX configuration and maintenance including call routing, call reporting, call recording

EDUCATION AND EXPERIENCE NECESSARY

  • Exercise ability to work without direct supervision and be self-motivated
  • Make the most of an ability to tackle observed problems, present recommendations, and complete changes as necessary
  • Use strong diagnostics, logic and organizational skills, be detailed oriented, utilize superior customer service skills
  • Pay attention to detail with ability to see patterns and trends, analyze data and make recommendations
  • In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
  • Draw on the ability to manage and prioritize multiple, concurrent projects while meeting aggressive deadlines
  • Work independently as well as collaboratively with little supervision
  • Ability to succeed in a fast paced, multi-cultural, customer-oriented environment
  • Work well independently or within a team, especially cross-functional teams on days, evenings, and weekends as required; 24x7 support
  • Apply knowledge of computer network infrastructures, technologies and protocols
  • Collaborate effectively on troubleshooting bridge calls, including issuing required updates
  • Remain competent and current through self-directed professional reading, developing professional contacts with colleagues
  • Participate and effectively communicate with corporate and team groups on conference calls

 

 

Network Engineer

Title:  Network Engineer

Client:  Spoken Communications

Work Location: Charlotte, NC

Duration: Full Time

WORK SCHEDULE / HOURS:  Regular 40 hours per week

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for design, development, implementation, and analysis of voice and data communications networks
  • Design and implement enterprise wide voice and data network projects; prepare and maintain project implementations schedules
  • Shared responsibility for architecture, design and deployment of fault-tolerant voice and data networks including disaster recovery
  • Design and maintain network management architecture for specific network and telecom components including event monitoring and alerting
  • Configure and deploy network and telecom equipment in accordance with project implementation plan
  • Perform activities required for timely completion of projects
  • Troubleshoot, resolve and document all Tier III support calls as related to the LAN /WAN and telecommunications
  • Develop and document plans to troubleshoot, diagnose and test voice and data related issues
  • Complete and publish documentation as related to specific network services projects
  • Providestechnical guidance and direction to team members
  • Use knowledge of LAN/WAN and Telecommunications systems to design and install internal and external voice and data networks, Cisco experience a must
  • In depth knowledge of VoIP to include both SIP and H323
  • Assist with the completion of large-scale network services engineering projects
  • Assist with engineering research and design
  • Participate in various phases of SDLC including design, coding, reviews, testing and documentation
  • Utilize design methodologies, object-oriented design and design patterns
  • Work with other teams throughout the company to determine feasibility, business and functional requirements and technical designs on assigned projects
  • Provide ongoing support, maintenance and enhancement of systems
  • Knowledge of computer network infrastructures, technologies and protocols
  • Excellent written and verbal communication skills

Required skills

  • Ability to work well independently or within a team, especially cross-functional teams
  • Ability to determine unique and creative solutions to problems within a rapid development environment
  • Experience with web interface development (HTML, XHTML, XML, XSL, CSS, AJAX, JavaScript, …)
  • Some travel will be required

Preferred but not required experience

  • Experience with Windows (AD, DNS, DFS) and Citrix deployments
  • Experience with Unix/Linux/CentOS a plus

 Education/Experience

  • BS in Computer science or equivalent years of industry experience
  • 5+ years solid hands-on experience with Cisco, VoIP
  • License/Certificates: Cisco Certification CCNP, Microsoft Certifications or equivalent experience. Cisco Certification CCIE and Microsoft Certifications MCSE preferred

 

Dev Ops Engineer

Title: DevOps Engineer

Work Location: Seattle

Job Type: Full Time

Title: DevOps Engineer

SUMMARY

We are looking for an experienced Software DevOps Engineer to help design and manage a continuous services deployment environment. Spoken Communications is a technology company that provides cloud infrastructure for distributed/virtual call centers.

REQUIREMENTS

  • A strong technical foundation in build, release and environments
  • An eagerness to learn enough about whatever tools or tricks are needed to get the job done
  • Passion for and ability to design and support robust build, deployment and configuration management systems
  • Experience with continuous integration tools (Jenkins, Travis-CI, Go)
  • Infrastructure provisioning tools (such as Chef, Puppet, Ansible)
  • Experience administering application servers and web servers, specifically in a Linux environment
  • Some experience with unit testing and automated testing tools
  • Operations team experience
  • Some experience with virtualization systems (VMWare, Xen, etc)
  • Some experience with cloud computing (EC2, Google App Engine, etc)
  • BS in Computer Science or equivalent
  • Minimum 5 years of DevOps/SDET/Dev experience
  • Experience using and programming with a wide variety of open source technologies and tools

KEY COMPETENCIES

  • Excellent attention to detail
  • Excellent communication skills, both in writing and verbally
  • Excellent analytical and problem-solving skills
  • A strong focus on business outcomes
  • Comfort with collaboration, open communication and reaching across functional borders
  • Ability to use automation tools and programming scripts in operations and maintenance activities and tasks
  • Ability to work well with people at all levels
  • Flexible and adaptable, capable of managing own workload and working independently
  • Proactive approach to issue ownership / resolution
  • Prepared to challenge peers and seniors in an appropriate way where necessary
  • Always looking for opportunities for improvement and added value
  • Team player

 

Staff Accountant

Title: Accountant

Client:  Spoken Communications

Work Location: Seattle, WA

Work Schedule: Full-Time Salary

Reports to: VP Finance

SUMMARY:

We are looking for a Staff Accountant. This role will be engaged in preparation of monthly financial statements, tax compliance, treasury operations, bank compliance and reporting activities for a high growth cloud-based provider company. This role includes maintenance of accounts, preparation of reports and financial data, excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Construct, edit and maintain Excel-based reports
  • Daily maintenance of cash and various schedules
  • Process AP and AR, and provide related reports
  • Reconciliation of banks and other accounts
  • Month-end closing process of accruals
  • Payroll management (through the third party payroll service ADP )
  • Thorough documentation
  • Business tax filing and compliance
  • Audit support and GAAP compliance

 Education/Experience:

  • Bachelor’s Degree in accounting or finance
  • Able to work independently, generally self-directed Interaction with other departments, external auditors, customers, and other parties
  • Experience with Great Plains software
  • Experience with ADP Payroll software
  • MS Office; especially Excel
  • Strong interpersonal and communication / writing skills

 

Administrative assistant

Title:  Receptionist/Administrative Assistant

Work Location: Seattle

Job Type: Full Time

SUMMARY:

Perform a variety of clerical activities and reception tasks and provide general office and administrative support to on-site and remote staff members. This is a customer facing position in a fast paced office environment, and key qualities required are professionalism, flexibility, collaborative approach, excellent verbal and written communication skills, attention to detail, accuracy, and focus on customer/client satisfaction. The ability to take direction and keep a cool head when under pressure, and adapt to ever-changing circumstances is critical. Reception is the hub of the office and requires fielding queries, escalating issues when necessary and acting as gate keeper.

ESSENTIAL DUTIES:

  • Greet and direct business guests
  • Receive deliveries and route to owner
  • Collect US Mail daily, open and route mail
  • Coordinate pick up /drop of express mail services (Fed Ex, UPS, etc.) & manage supplies
  • Answering phones, taking and routing messages
  • Check Ruby Reception voice message and distribute
  • Order, receive, stock and distribute office supplies, kitchen supplies, soda, snacks, fruit etc.
  • Order lunches, including placing a weekly lunch order for the development group and as needed for team meetings
  • Keep kitchen tidy/presentable
  • Keep meeting rooms tidy, organized, and guest-ready at all times
  • Set up and store projectors, clean table tops and whiteboards, remove refuse after lunch or between meetings
  • Distribute & track parking validation
  • Maintain office keys including spare access cards, mail keys
  • Internet research when needed
  • File contracts and expense reports as needed
  • Provide support for company meetings and events as needed – set up, clean up, managing equipment, refreshments, room arrangements, and supplies
  • Schedule and coordinate meetings and make travel arrangements for team members as requested
  • Prepare expense reports
  • Obtain invoice approvals as needed to support accounting

EDUCATION AND EXPERIENCE NECESSARY:

  • Minimum 3 years of experience
  • College degree
  • Experience working with startups and other high pressure environments
  • Computer skills and knowledge Google Mail & Calendar, Word, Excel, PowerPoint, Skype, Webex
  • Knowledge of operation of standard office equipment and on-line tools
  • Knowledge of clerical and administrative procedures and systems such as filing and record keeping

KEY COMPETENCIES

  • Team player comfortable with collaboration, open communication and reaching across functional borders
  • Excellent attention to detail and accuracy
  • Flexible and adaptable attitude and approach to problem solving
  • Clear and accurate verbal and written communication
  • Ability to cope with and respond to rapidly changing priorities and requirements
  • Ability to prioritize tasks and workload for self and executives
  • A strong focus on business outcomes and accountability
  • Proactive approach to issue ownership/resolution
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