Careers

Spoken Communications is one of the fastest growing technology companies in the Northwest. With over 200% annual sales growth, Spoken is backed by Ignition Partners and Ignition Capital, both leading investment firms established by senior leaders from Microsoft and AT&T Wireless. We are seeking to hire independent self-starters who enjoy challenges, can juggle multiple priorities and enjoy working in an ever-changing, fast-paced environment to serve customer demands.

Spoken's culture is casual yet high energy. We are passionate about customer service and enjoy working in a collaborative environment.  We value work/life balance, efficiency, simplicity, and making a difference in the world.  Spoken offers exceptional professional and financial growth potential. If you enjoy taking the lead on projects as well as working in a team dynamic to develop long-term customer relationships, contact us at jobs@spoken.com.

 

Accountant

Position: Accountant

Client:  Spoken Communications

Work Location: Seattle, WA

Work Schedule: Full-Time Salary

Reports to:  VP Finance

SUMMARY

We are looking for an accountant. This role will be engaged in treasury operations, preparation of monthly financial statements, bank compliance, equity transactions and reporting activities for a high growth cloud-based provider company.  This role includes maintenance of accounts, preparation of reports and financial data, excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Process AP and AR, and provide related reports
  • Payroll processing and management (through the third party payroll service ADP)
  • Support and maintenance of all equity activity
  • Reconciliation of general ledger accounts
  • Assist in month-end closing process of accruals
  • Construct, edit and maintain Excel-based reports
  • Audit support and GAAP compliance
  • Thorough documentation

 Education/Experience:

  • Bachelor’s Degree in accounting or finance
  • Able to work independently, generally self-directed Interaction with other departments, external auditors, customers, and other parties
  • Experience with Great Plains software
  • Experience with ADP Payroll software
  • MS Office; especially Excel
  • Strong interpersonal and communication / writing skills

 

Avaya Network Engineer

Client:  Spoken Communications

Work Location: Open – Charlotte NC

Duration: Full Time

WORK SCHEDULE / HOURS:  Regular 40 hours per week

SUMMARY

We are looking for an extraordinary Avaya Engineer with a high level of experience. Spoken Communications is a technology company that provides cloud infrastructure for distributed/virtual call centers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for the design, installation, and administration of Avaya IP solutions
  • Engineering and support of Avaya Contact Center technologies
  • Engineer and implement peering for both customer and carrier facing SIP networks
  • Design and establish open architecture to support a multi-vendor and proprietary ACD integration strategy
  • Responsible for monitoring and capacity management of the enterprise SIP infrastructure
  • Researches new technologies in the areas of network convergence 
  • Contributes the development and manages the SIP / VoIP strategy  
  • Responsible for creating and maintaining documentation for all assigned SIP/VoIP network designs
  • Presents complex architecture to multiple levels within the organization from the executive level to highly technical professionals
  • Acts as a liaison with vendors and third party providers
  • Provides escalated levels of troubleshooting and support the SIP/VoIP infrastructure
  • Capable of project managing complex technical projects, and communicating status to Customers
  • Acts as an escalation point for Tier-2 service support issues
  • Ability to thrive in a fast paced, multi-cultural, customer-oriented environment
  • Ability to work days, evenings, and weekends as required; 24x7 support
  • Knowledge of computer network infrastructures, technologies and protocols
  • Ability to work well independently or within a team, especially cross-functional teams
  • Ability to determine unique and creative solutions to problems within a rapid development environment
  • Experience with web interface development (HTML, XHTML, XML, XSL, CSS, AJAX, JavaScript, …)
  • Provide ongoing operational technical support including incident troubleshooting and problem resolution for Spoken and its customers
  • Serve as a senior technical resource in the development of complex solutions and in the expansion of our service offering and potential additions to our service catalog, internal capabilities and toolsets
  • Serve as a resource within Operations to provide leveraged Avaya VoIP/UC design and engineering expertise across multiple customers
  • Remotely manage complex Avaya phone systems at the client site including station and trunk moves, CMS vector programming, automatic call distributor (ACD), call accounting system, voice mail, and unified messaging
  • Architect, design, and build project related phone systems and integrations across both new and legacy clientele call centers
  • Implement and tune vector programming for Customer Center
  • Assist with design and build of systems and integrations to support new call centers
  • Manage station and trunk Move / Add / Changes (MACs) for Avaya telephone systems
  • Manage automatic route selection (ARS) patterns to make optimal use of long distance, expanded metro and local PRIs
  • Manage conference bridges, monitor inbound and outbound traffic and potential blocking, manage/update ARS patterns as needed
  • Manage all associated hosts/servers.  Implement OS and/or application security patches as needed.  Maintain highest security standards for all access points
  • Some travel will be required
  • Ensure all systems are fully backed up in accordance with company standards and industry best practice.  Test recovery and fully document all processes and procedures
  • Review performance statistics, traffic, and QoS.  Coordinate with analysts to maintain high grade of service at lowest possible cost
  • Thoroughly document all circuits
  • Ability to manage and troubleshoot Cisco systems a plus

 Education/Experience

  • 4+ years of experience working with SIP / VoIP engineering
  • In-depth knowledge and implementation skills of next generation communications such as SIP-VoIP/Digital Voice
  • Must be able to work independently with little guidance
  • Expert knowledge of LAN/WAN systems, networks, and applications           
  • Experienced interfacing with vendors for new technology development and collaboration
  • In-depth knowledge of VoIP; experience with Cisco and Avaya VoIP Products
  • In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
  • BS in Computer science or equivalent years of industry experience
  • 5+ years solid hands-on experience with Cisco, VoIP
  • License/Certificates: Cisco Certification CCNP, Microsoft Certifications or equivalent experience. Cisco Certification CCIE and Microsoft Certifications MCSE preferred
  • 5+​ years Avaya VoIP engineering/​support experience
  • Experience with call center technologies preferred
  • The individual is required to have strong diagnostics, logic and organizational skills, be detailed oriented, excellent follow through, must have a superior customer service skills
  • Strong attention to detail with ability to see patterns and trends, analyze data and make recommendations
  • Excellent knowledge of telephony hardware/software procurement including project budgeting
  • Experience Avaya centralized SIP architectures including failover and disaster recovery
  • Experience with Avaya G430, G450, and G650 gateways
  • Experience with Prognosis VoIP monitoring tool including metrics reporting
  • Experience with resilient architecture, design, operations support & troubleshooting VoIP-related, digital, and PSTN technologies
  • Experience with hybrid environments that include TDM/Analog/IP technologies
  • Experience with Windows (AD, DNS, DFS) and Citrix deployments
  • Experience with Unix/Linux/CentOS a plus

 Current Avaya Certifications required

ACIS-6002 - Avaya Aura Communication Manager and CM Messaging - Embedded

AIPS-4302 - Avaya Aura Call Center Elite Multichannel

ACSS-3100 - Avaya Aura Communication Manager and CM Messaging - Embedded

ACSS-3101 - Avaya Aura Session Manager and System Manager

ACSS-3203 - Avaya Aura Messaging

ASPS-5104 - Avaya UC Soft Clients

ACSS-3107 - Avaya Session Border Controller Enterprise

ASPS-5100 - Avaya Aura Presence Services

ACSS-3202 - Avaya Aura Conferencing

ACSS-3304 - Avaya Aura Call Center Elite

ASPS-5303 - Avaya Call Management System

 

Citrix System Administrator

Title:  Citrix System Administrator

Work Location: Charlotte, NC

Job Type:  Full Time

Essential Functions (Responsibilities/Accountabilities):

  • Support and administer three to four hundred Windows servers in multiple AD domains in several countries
  • Support user applications being accessed through Citrix servers, including installed applications, web based applications, and thin client applications
  • Administer a centrally managed anti-virus environment
  • Manage system security updates use Windows Update Services
  • Deploy new servers and applications to meet customer requirements
  • Maintain and administer systems and networks to meet PCI security standards
  • Administer Citrix XenApp and XenDesktop farms, Web servers, Netscaler gateways
  • Utilize Active Directory group policies to manage systems, users, and applications
  • Monitoring systems for errors resulting from faults in hardware or software
  • Foster an overall culture of Quality
  • Develop new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Train technical staff in how to use new software and hardware developed and/or acquired
  • Perform troubleshooting as required. As such, lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations
  • Establish and maintain written guidelines and procedures for the installation and management of the host computer hardware, operating systems, data storage devices, networking devices and other components
  • Ensure high availability and acceptable levels of performance of mission critical host computer resources
  • Develop and coordinates project directions and schedules to maximize benefits and minimize impacts on the customer organizations. Provides leadership in planning and implementation of projects for computer operations and enterprise systems administration
  • Stay current with technological developments in systems administration technology and recommend ways to take advantage of new technology
  • Work with other team members throughout the company to determine feasibility, business and functional requirements and technical designs on assigned projects
  • Willingness to work extended hours when necessary

Education and Experience Necessary

  • Working knowledge of IP networking
  • Experience debugging networked systems
  • Experience with software telephony systems, SIP/RTP, VOIP protocol
  • Four-year degree in Computer Science or Management Information Systems (MIS) or experience  in the field
  • Proficiency in different operating systems viz., Windows, UNIX (Linux)
  • Knowledge in installation of servers, network hardware and related cabling
  • Working knowledge of IP networking and experience debugging networked systems
  • Ability to handle, build, and maintain complex computer systems
  • 3+ years demonstrated knowledge of storage architecture platforms and file archiving methods
  • 3+ years administering and maintaining Unix/Linux Environments
  • 3+ years of administration experience for Windows Servers
  • 3+ years demonstrated knowledge of virtualization platforms and architectures; including VMWare ESX/ESXi , and Citrix XenServer
  • 3+ years experience with Windows Active Directory domain structures and administering users, objects, groups, roles, and permissions
  • 3+ years experience with centrally managed Antivirus applications.
  • An understanding of PCI security requirements and implementation experience with common security tools including file integrity checking centralized logging and auditing.
  • Ability to handle multiple tasks and projects
  • Excellent written and oral communication skills
  • Organizational and time management skills
  • Excellent interpersonal skills
  • Ability to multi-task in fast paced environment
  • Proven ability to take a given task and work independently and as part of a team to bring the task to completion
  • Excellent ability to systematically trouble shoot and resolve issues to meet deadlines
  • Confidently introduce ideas and participate in detailed technological discussions
  • CCNA, A+, and Network+ certifications preferred, but not required

 

Principal Software Developer

Work Location: Seattle

Job Type: Full Time

ESSENTIAL DUTIES:

  • Design and develop digital telephony and related software using C/C++ , Javascript, mySQL, HTML and Bash in a Linux environment
  • Participate in various phases of SDLC including design, coding, reviews, testing and documentation
  • Utilize design methodologies, object-oriented design and design patterns
  • Work with other team members throughout the company to determine feasibility, business and functional requirements and technical designs on assigned projects
  • Provide ongoing support, maintenance and enhancement of systems
  • Foster an overall culture of Quality

EDUCATION AND EXPERIENCE NECESSARY

  • 5+ years working in Linux environment
  • 10+ years C/C++ software development, out of which 5+ years in Linux/Unix environment
  • Familiarity with Trac or other source management, bug tracking, and wiki tools
  • 10+ years experience with software telephony systems, SIP/RTP, VOIP protocols
  • 3+ years experience writing Javascript code, deep understanding of its features
  • 3+ years experience writing in Bash, thorough understanding of the Bash's features
  • 3+ years working experience with MySQL: database design, writing SQL queries; thorough understanding of MySQL language and features
  • Knowledge of HTML/CSS, working knowledge developing browser based UI; familiarity with jQuery
  • Working knowledge of IP networking
  • Experience debugging networked systems
  • Specific R&D experience, developing software for complex systems
  • Ability to conduct independent R&D, from concept to working code
  • Able to write system architecture documentation, as well as API level documentation
  • Able to provide technical reasoned guidance to junior developers
  • Superb technical communications skill
  • Willingness to work long hours
  • Commitment to excellence

Network Engineer

Title: Network Engineer

Client:  Spoken Communication

Work Location: Charlotte, NC

Duration: Full Time

WORK SCHEDULE / HOURS: Regular 40 hours per week

ESSENTIAL DUTIES AND RESPONSIBILITIES

Your responsibilities include but are not limited to:

  • Responsible for extensive Cisco WAN and LAN routing, switching and firewall design, development, implementation, troubleshooting and documentation
  • Responsible for design, development, implementation, and analysis of voice and data communications networks
  • Designs and implements enterprise wide voice and data network projects; Prepares and maintains project implementations schedules
  • Participates in architecture, design , and deployment of redundant, fault tolerant voice and data networks
  • Designs and maintains network management architecture for specific network and telecom components including event monitoring and alerting
  • Configures and deploys network and telecom equipment in accordance with project implementation plan
  • Performs activities required for timely completion of projects
  • Troubleshoots, resolves, and documents all Tier III support calls as related to the LAN  and WAN
  • Develops and documents plans to troubleshoot, diagnose, and resolve voice and data issues
  • Completes, publishes and maintains documentation as related to specific network services projects
  • Provides technical guidance, mentorship and direction to team members
  • Uses knowledge of LAN/WAN and Telecommunications systems to design and install internal and external voice and data networks, Cisco experience a must (IOS, XE, XR, and NX-OS)
  • Exercises in depth knowledge of infrastructure routers, firewalls, switches and datacenter standards
  • Exercises in depth knowledge of VoIP related protocols to include both SIP and H323 for route decision making
  • Works with telecom service providers for installing and troubleshooting circuits
  • Assists with the completion of large-scale network services engineering projects
  • Assists with engineering research and design
  • Dynamically interacts with other teams throughout the company to determine feasibility, business and functional requirements as well as technical designs on assigned projects
  • Provides ongoing support, maintenance and enhancement of network infrastructure
  • Utilizes in depth knowledge of network protocols: BGP, MPLS, EIGRP, OSPF, Static Routing, VRF and NAT
  • Creates and appropriately applies ACLs
  • Utilizes Cisco CLI extensively for implementing router, switch and ASA solutions
  • Utilizes excellent written and verbal communication skills
  • Exercises ability to work well independently or within a team, especially cross-functional teams
  • Determines unique and creative solutions to problems within a rapid development environment
  • Some travel will be required

Preferred but not required experience:

  • Experience with Acme SBC
  • Experience with Windows (AD, DNS, DFS) and Citrix deployments a plus
  • Experience with Unix/Linux/CentOS a plus
  • Experience with F5 platform

 Education/Experience:

  • BS in Information Technology or equivalent years of industry experience
  • 5+ years solid hands-on experience with Cisco Route, Switch and Security
  • Certificates: Cisco CCNP (Route/Switch or Security), or equivalent experience. Cisco CCDP or CCIE preferred

 

UI Developer

Title: UI Developer

Client:  Spoken Communications

Work Location: Seattle, WA

Duration: Full-time

WORK SCHEDULE / HOURS:  Regular 40 hours per week.

SUMMARY

We are looking for an extraordinary UI Developer with experience working with high growth start-ups or public technology companies. The UI Developer position is responsible for building high quality front-end features for the company and its associated sites and platform. The UI Developer will work closely with product managers, software developers and testers to achieve this outcome within an agile software development framework. This role involves development of User interfaces using Javascript, HTML, NODE.JS, Angular.JS, jQuery, HTML5, AJAX and MYSQL applications. This role includes solid experience in managing technology projects, excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Design software applications using Javascript, HTML, CSS, jQuery, HTML5, AJAX and MYSQL
  • Experience working directly with complex client requirements
  • Experience managing small projects from end to end or sub-projects within a larger project
  • Self-starter, Solid interpersonal and communication / writing skills
  • Work independently and successfully with internal and external customers, and is self-directed
  • Experience working with NODE.JS

 Education/Experience:

  • Bachelor’s Degree or equivalent experience
  • Knowledgeable about call center solutions
  • 4 - 8 years of solid UI Developer experience, preferably in Call center solutions
  • 4 - 8 years of experience with Linux, Telephony, and realtime client/server applications
  • Experience with the full software development life cycle, including design, testing, deployment and documentation activities
  • 4 - 8 years of experience with Javascript, HTML, jQuery, HTML5, and AJAX applications
  • Database experience with MYSQL
  • Experience with NODE.JS
  • Experience with Angular.JS is a plus
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