Get a Smarter IVR
Delight your customers while reducing costly agent transfers with Spoken IVR. Take advantage of advanced automation,
patented speech recognition technology, adaptable work flows and true cloud agility to transform contact center efficiency—
all through a pay-as-you-go cloud service that reduces OpEx while eliminating CapEx.
Empower customers to use their own words
With Spoken IVR solutions, your customers can state requests on their own terms, without having to repeat themselves or use certain key words. Better still, with its built-in machine learning, Spoken IVR gets more accurate with every interaction.
Boost IVR containment with Guided Calls
Keep customers contained within the IVR experience while you reduce live-agent hours by double digits. Our unique solution combines proprietary speech recognition with human guides who can quickly correct pronunciation and other errors silently in real time, boosting IVR containment rates by more than 20%.
Protect customer privacy with Secure IVR
Empower customers to transparently move between a live agent call and a Secure IVR environment where they can provide confidential information (such as credit card numbers) while keeping it masked from agents.
Adapt call flows on the fly
Enhance performance with rich reporting
Monitor and tune your IVR efficiency with standard and customized reports, including system performance, payment transactions, opt-outs, replay requests and overall call times, providing valuable input for call flow and script improvement.
Support a range of business scenarios
The accuracy and flexibility of Spoken IVR solutions supports a broad range of business scenarios, from customer service and technical support to inbound sales and marketing.