Access Deep Analytics to Enhance Every Customer Interaction
Dramatically improve customer satisfaction and agent effectiveness by applying Spoken’s industry-leading AI, deep learning and
big data analysis to any customer interaction on any channel—including voice. With Spoken’s ready-to-use, data-driven model,
you can easily build more satisfying and profitable call paths and conversations.
Accurately Transcribe All Conversations
Convert voice to text in real time with extremely high accuracy, providing a basis for review as well as powering leading-edge, instant analysis.
Verify Speakers Automatically
Identify speakers automatically in a fraction of the time it takes a human to recognize a voice. Validate work-from-home agent identity in a snap.
Gain Real-Time Interaction Insight
Gather meaningful data on interaction success and customer satisfaction from voice patterns such as silences, talk-over and interruptions.
Route Calls Intelligently with Segmentation
Leverage customer demographics, experience and sentiment for optimal channel selection and call routing.
Enhance Agent Readiness
Automatically extract key content from call transcripts to ensure agents are completely informed and prepared to support customers and their issues, fast.
Speed Call Resolution with Path Analysis
Ensure the fastest route to customer satisfaction through automated on-screen workflows that deliver the best agent for each interaction to achieve the most productive and efficient results.
Get Answers Fast with Universal Search
Use keywords and patterns to quickly find relevant information across the big data domain of customer interactions, whether in audio, transcripts, images or call metadata.
Improve Outcomes with Sentiment Analysis
Assess voice and language cues in caller interactions to help guide decisions to improve or resolve problem calls - as they happen.