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YOUR CONTACT CENTER. IN THE CLOUD.

Boost performance with Spoken ConversationCenterTM

Transform every aspect of contact center performance and customer outcomes with Spoken ConversationCenter, the industry’s most innovative cloud-first contact center platform. We're also partnering with Avaya to deliver cloud solutions.

Automatic Call Distributor (ACD)

Automatic Call Distributor (ACD)

Extend omnichannel communications, multitenancy, intelligent skills-based routing and powerful self-service to contact centers of any size or geographic distribution.

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Interaction Analytics

Interaction Analytics

Continuously improve agent performance and customer satisfaction with real-time omnichannel transcription - including voice - automated QA scoring and deep analytics.

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Interactive Voice Response

Interactive Voice Response (IVR)

Enhance the customer experience and reduce costly agent transfers with patented, natural language processing, intelligent voice automation and adaptable workflows.

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Workforce Optimization

Workforce Optimization

Empower agents in both branch and home-based locations by giving them access to full contact center capabilities from anywhere in the world via our cloud.

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Security and Compliance

Security and Compliance

With Spoken, security and compliance are built in. Each conversation, regardless of channel, is fully and individually encrypted. We're also PCI and HIPAA compliant.

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Spoken + Avaya

Using Spoken ConversationCenter with Avaya, you get our rock-solid platform, designed specifically for Avaya customers. It's co-developed with Avaya to provide you with feature-rich capabilities that dramatically improve agent productivity and customer satisfaction - and we're partnering to deliver it together in a multitenant cloud.

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Take your contact center to a whole new level

Turn your contact center into a strategic competitive advantage with with Spoken ConversationCenter.

Spoken + Avaya

Realize rapid time to value.

Spoken, there's nothing to install. Just point your contact center traffic to Spoken and you're good to go. Migrate to the cloud on your terms, seamlessly, without delay or downtime.

Boost customer satisfaction with integrated omnichannel capabilities.

Empower agents to engage customers over all channels-voice, chat, email, SMS, and social-while continuing conversations without disruption from one channel to the next.

Empower customers to use their own words.

Put an end to customer frustrations with patented voice recognition that comprehends what your customers are saying.

Scale at will.

Ramp up to accommodate seasonal spikes on the fly. With Spoken, your volume is always covered and you never pay for unused capacity.

Reduce your TCO by up to 30%.

Move to the cloud with no infrastructure expense and minimal operating costs while preserving your investments in Avaya skills.

"The platform did exactly what we wanted it to do: simplify the caller experience... to get ourcustomers to the right place the first time."
—Jeff Gove, VP Ops, The Neat Company

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