- Functionality: dual-channel, end-to-end, full call recording
- Use case: supercharge agent performance, maximize quality assurance
Super charge your quality assurance program with this addition: Spoken's unique dual-channel full-call recording solution. Other call recorders provide only part of the call on one file, so agent talkover can't be clearly discerned. With Spoken's Dual Channel Call Recorder, every moment of the call is recorded, including interaction with the IVR, transfers, hold time, and agent interaction, so call center managers can maximize quality assurance with the complete picture of the caller experience.
Spoken's Dual Channel Call Recorder is unique: calls are recorded on two separate audio channels, so agent and caller usage and talkover can be separated and analyzed for quality assurance.

Maximize call center quality:
- Analyze agent and caller audio separately
- Maximize quality assurance
- Track entire call, end-to-end, including IVR and transfers all in one file--get the full picture
- Improve agent performance
- Simple integration
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