Spoken's Dual Channel Call Recorder captures every moment of every customer interaction, including interaction with the IVR, transfers, hold time, and agent interaction. Call center managers can exploit full historical reporting of end-to-end interactions to inform quality assurance with this dual-channel, full-call recording solution for complete measurement and evaluation of the caller experience.

Maximize Call Center quality

• Analyze agent and caller audio separately
• Inform quality assurance
• Track entire call, end-to-end, including IVR and transfers all in one file
• Improve agent performance
• Friction-free integration