A growing number of businesses are subject to regulatory compliance such as HIPPA and PCI with respect to customer interactions, and secure call recording is essential to remaining compliant. Even non-regulated industries see the value of secure, end-to-end call recording for dispute resolution, quality assurance, agent training and business intelligence.
Spoken’s unique Dual-Channel Call Recorder provides a dual-channel audio solution for full talkover analysis with permissions-based access to call recordings and related call data via Spoken's PCI-compliant Recording User Interface. Screen Capture captures agent keystroke data for supervisor playback, analysis and download through a secure, web-based console.
Government and industry regulations such as PCI have prompted many contact centers to maintain encrypted recordings of customer interactions. Spoken's Dual Channel Call Recorder provides call-unique encryption on the fly for the most secure call recording solution available today. Rather than encrypting with a common key that could risk exposure with every call, Spoken encrypts each call individually in real time with a unique key for maximum security and PCI compliance.