Call Center SolutionsCall Center Solutions

Optimize your call center operations with hosted ACD and IVR solutions: maximize agent performance, improve the caller experience and reduce operating costs across the board.

Contact Spoken

206-428-6044

Contact us

Watch demo video

For your Industry

For home based agents

For catalogue retailers

for Technical support

Hosted ACD

Hosted ACDSpoken's hosted ACD brings agility and scalability to the call center by hosting your phone switch virtually for ultimate cost efficiency and flexibility. Upgrade without the capital expenditure or enable a remote agent work-from-home model. Hosted ACD



Conversational IVR

Conversational IVRSpoken's unique, patented Conversational IVR system uses a unique hybrid model combining the best of two worlds: automated and human. The Conversational IVR combines automated speech recognition with real-time, invisible human intervention for superior accuracy and caller experience. Find out more

 



Dual Channel Call Recorder High Volume Call Manager Automated Quality Analysis Secure Data IVR