This week in customer service

Posted by Spoken Communications on May 7, 2012 at 11:34 PM

Customer-serviceThe best links on customer service this week

Every week brings new studies, information and even good, old-fashioned books on the call center and how it can be used to improve customer service. We curate the content and bring you the best links on customer service for this first week of May:

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Topics: call center, metrics, Customer Service, first call resolution, cctr, #custserv, FCR, Customer Experience

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