Skip to main content
NEWS

Taking AI-based Conversation Technology from Theory to Reality

Sarah is an agent working in a call center on a call with a customer. “What seems to be the problem?” she asks. "I am having a problem with my keyboard,” says the caller. “Can you be more specific?” she inquires. "Yes,” the caller says. “One of the keys…

Published 22nd March 2017

Jan Wiersma Joins Spoken Communications as Chief Cloud Officer

Seasoned cloud executive brings more than 15 years of experience developing and managing global scale IT infrastructure in the cloud SEATTLE, Wash. – March 8, 2017 – Spoken Communications, a leading innovator in customer engagement and Contact Center…

Published 8th March 2017

Avaya Launches Cloud Contact Center in Partnership with Spoken Communications for Business Process Outsourcers

Avaya Enterprise Cloud for BPO cost effectively addresses the digital transformation needs of contact center outsourcers Santa Clara, Calif. - Monday, February 13, 2017 - Avaya, the market leader in Customer Engagement technologies, and Spoken Communications, a…

Published 13th February 2017

Brian Silverman Joins Spoken Communications as Executive VP of Sales

Former Five9 CEO joins the cloud-based conversational technology company with more than 25 years’ experience in leadership and sales driving high-growth tech companies SEATTLE--Spoken Communications, leading innovator in Contact Center as a…

Published 9th February 2017

Know before you go: tips for maximizing your IAUG experience

IAUG has a history of providing leading communications technology education and training for those who attend the annual conference and the 2016 IAUG ENGAGE Conference promises to do the same. In fact, there is so much great content offered that it can be daunting…

Published 9th August 2016

How does the presidential election cycle impact your business?

What effect does the election cycle have on your business? In this year, 2016, the United States will elect a new president to lead and govern our nation for the next four years. We're not here to tell you how to vote (or how we plan to vote for that matter) but…

Published 9th August 2016

5 tips for avoiding the office flu this winter

How to keep your call center humming (instead of coughing) The winter months can often seem really long. If you're based in the Pacific Northwest, like me, the short, gloomy days take a real toll on your mood and on your health. And if you make it through the…

Published 9th August 2016

Yes, the cloud can reduce your carbon footprint

Since we're based in Seattle, one of America's most eco-friendly cities, we talk quite frequently in the Spoken offices about going green. And going green isn?t just about what you do as an individual, like recycling plastic bottles and cardboard boxes and turning…

Published 9th August 2016

Focus and feedback: Spoken Engage

Focus and feedback on Spoken's big data performance management tool, Spoken Engage, presented at #Boost14:

Published 9th August 2016

How to help those affected by Typhoon Haiyan

Photo Credit: NASA Goddard MODIS Rapid Response Team Helping our friends in the Philippines Like many around the world, we at Spoken have been stunned by the devastation in the Philippines caused by Typhoon Haiyan last week. As of today, news reports state…

Published 9th August 2016

Spoken's first open house

Come meet the Spoken team at our first open house January 15th, 5:00-7:00 PM Welcome to Spoken's new offices! Spoken has been around since 2005, and since about 2009, we have been in "stealth mode," quietly working with the in-house development team over the…

Published 9th August 2016

A Look at the Call Center Crystal Ball: 2013 Year in Review

What changes did 2013 bring to the contact center? With customer experience being the key theme of 2013, call centers took center stage as enterprises increasingly experienced and communicated the value and opportunities attached to their role in improving…

Published 9th August 2016

The most convincing video against texting and driving

How dangerous is texting while driving? Ask someone who is required to do it. We've published statistics on the dangers of texting while driving, and as a speech recogniton company, we look at voice control as a possible solution. However, the best argument I've…

Published 9th August 2016

Call Center Links: News from the front

Worried you missed something big last week in the world of call center news and innovation because you were busy on the front lines? Here's the quick Monday roundup of last week's headlines: Goodbye, thin clients; hello, system on a chip. Last week Citrix…

Published 9th August 2016

What customers want

What customers want - the study It seems that every week there is a new study coming out, telling us the incredible news that customers want to have their issues solved quickly and efficiently. Oh, and they want to be treated with respect. Were we really unaware…

Published 9th August 2016

Forget texting while driving; emailing while driving is the newest thing

New BMW technology allows drivers to dictate emails BMW has announced that its new cars will take dictation from behind the wheel. Following the path of voice commands blazed by OnStar and Ford Sync, BMW drivers can now dictate emails--yes, full emails--while…

Published 9th August 2016

Call Center Week in Review 1-24-11

This week in the world of customer service and call centers, trending topics were remote workforce and problem consumers: Why at-home workforce? InContact tackles the common objections to work-from-home agents and makes the case for a lean, at-home workforce…

Published 9th August 2016

What is open source and why should you care?

How does the open source software movement affect the call center? Even if you're not a developer, you might have heard about the open source software development movement. Even as a non-technical gal, I've been fascinated by the success of the movement and its…

Published 9th August 2016

Two call center cloud benefits (that aren't "cost efficiency")

Are you only considering cost efficiency for your cloud transition? As time progresses, the demand for cloud-based call center applications and services has risen significantly. And why not? After all, cloud-based technologies are much easier to manage than on-…

Published 31st March 2016

Three resolutions call center technology professionals will love to keep in 2016

I hate January at the gym. Why? Because at the beginning of every year, my gym is flooded with new members suddenly motivated by the new year?s dawning to get into shape. By February, however, I know that the equipment will free up, the group class sizes will…

Published 9th February 2016

Top