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Improving Customer Experience In Your Contact Center Beyond 2020
Impacting and improving the customer experience continues to be the top priority of CEOs, according to Gartner, Inc. As companies are rolling out multi- and omnichannel support for their customers and multiple new interaction points are popping up daily, industries are looking for new ways to be innovative in their long-term CX plans.
Applications of neural-based models for conversational speech
Yishay Carmiel is the head of Spoken Labs, a big data analytics unit that implements bleeding-edge deep learning and machine learning technologies for speech recognition, computer vision, NLP, and data analysis. Yishay and his team are working on state-of-the-art technologies in artificial intelligence, deep learning, and large-scale data analysis. He has 15 years’ experience as an algorithm scientist and technology leader working on building large-scale machine learning algorithms and serving as a deep learning expert.