The power of conversations
Since 2005, Spoken Communications has been helping customer conscious brands deliver innovative contact center experiences. From our pioneering work in Interactive Voice to today, Spoken focuses on helping businesses get more from every conversation in the contact center. More Action. More Insights. More Results. More Efficiently.
We offer, Spoken ConversationCenter, a modern contact center as a service (CcaaS) platform. In use by more than 40,000 agents across hundreds of brands, Spoken ConversationCenter is the choice for large scale or multi-site contact centers that demand cloud innovation and operating efficiency.
We also offer Voice of Customer and Agent Quality Assessment services through our subsidiary HyperQuality. HyperQuality is used by major brands to gain deeper understanding of both customer and agent experiences in their contact centers.
Call center agents served
Minutes of call time & counting
Current & pending patents
Spoken Communications unleashes the power of conversations to help businesses transform the customer experience.
Reliable secure service from the cloud, on a massive scale
From day one our service has been 100% cloud and, having delivered more than 2 billion minutes of service, Spoken is one of the largest, most experienced cloud providers in the world. We offer a sophisticated hybrid cloud service that balances reliability, security and scale with many service options.
Security is not an afterthought at Spoken. Our service was built with security in mind. We offer many advanced security features with our service such as uniquely encrypted end-to-end communications and we are PCI Level 1 and HIPAA certified.
The future of the contact center lies with integrating the learning and reasoning capabilities of Artificial Intelligence and Deep Learning into core contact center services. AI enabled contact centers will completely transform the customer experience giving businesses the ability to react instantaneously to customer needs and gain deeper understanding at every step of the customer journey.
Spoken is leading the way with our groundbreaking work in Conversational AI; AI technology that bridges the gap between voice communications and digital applications by transforming millions of information-rich live voice conversations into useful digital streams that drive action and insight in real time. To learn more about our work in this area check out Spoken Labs.LEARN MORE
Now with Avaya
We are proud to have been chosen by Avaya, the largest content center equipment provider in the world, as their CcaaS partner. Avaya is now offering Spoken ConversationCenter as Avaya BPO Cloud. The combination of Avaya and Spoken gives users cloud innovation, massive scale and rock solid reliability. We continue to work with Avaya to bring their enterprise class omnichannel technology to Spoken ConversationCenter.
Customer relationships are built one conversation at a time.
Make each one count, with Spoken.
There's a lot going on at Spoken, and the world is noticing. Hit us up here to get the latest press releases, articles and other newsworthy items from third-party sources.LEARN MORE
Our executive team has decades of cumulative experience in high tech, telecom, call centers and outsourcing technologies. Our investors and partners have powered some of the world’s leading organizations.LEARN MORE
We’re casual, but high-energy. We’re passionate, yet collaborative. We value work/life balance, efficiency, creativity and diversity. And we're growing fast! We hope we’re the right fit for your next career move.LEARN MORE