Spoken Communications is the only provider of Guided Speech systems for call centers.  

Spoken's Guided Speech IVR^® integrates automation and silent human agents, called Guides, to provide Guided Self-Service: a short, smooth caller experience that works every time.

Spoken's Call Guiding™ identifies the caller and the reason for the call.

Spoken's Opt-Out Saver™ eliminates IVR opt-outs.

Spoken's SpeechForms™ provides Voice Search, Directory Assistance, Transactions, Collections and other applications.

Spoken's
Self-Service Guarantee™:
automation with a safety-net.

Learn more:

Products | Company | News

Gilad Odinak to Speak at Pelorus DA and Operator Services Forum: Mobile Voice Search & Voice Recognition: The Ultimate 411 Moneymakers

Press - Call Genie and Spoken: Combined solution allows consumers to find information faster and more efficiently.

Customer Management Insight:
Customer-Focused Self-Service Not an Oxymoron

Speech Technology Magazine:
Secret Agents: The hidden value of someone behind the scenes.

Glossary: Definition of terms unique to Guided Self-Service Solution.

"So, as contact centers start to feel the demand for better customer service... no doubt that Spoken will prove a good investment."

Rising Stars Award for Spoken Communications

“Guided Speech IVR is far more effective and efficient than IVR alone”.

Tom Scott, CIO, Spiegel Brands, a Leading Retailer in Women's Apparel and Home Décor

Press Release | Case Study

"I clearly see the potential that the Spoken solution offers to our industry,"

Dan Faulkner, Director of Product Management and Offer Marketing at Nuance Communications