no-single-point-of-failure

No single point of failure

Every piece of hardware on the Spoken cloud infrastructure platform is fully redundant and runs live-live across two geographically diverse data centers.

redundant data connectivity

Redundant data connectivity

Data connectivity to and from data centers is backed up by a direct connection between redundant data centers. If any input stops, calls are automatically rerouted.

full system monitoring

Full system monitoring

The Spoken System Monitor runs 24/7 to predict and prevent outages and provide highly reliable, high availability cloud infrastructure.

Usage

usage1

How did customers use contact centers in 2014?

Rating

evaluate1

How do customers rate the contact center experience?

Action

action2

What actions can contact centers take to align with customer expectations in 2015?

PCI Level 1

With PCI Level 1 report of compliance, all Spoken data centers offer the highest level of security to your organization. 

Spoken Secure Call Recording

Secure call encryption

Voice security at 256 bit AES encryption starts at capture and remains throughout the life cycle of the call. 

Spoken desktop security

Secure agent desktop

Two-factor authentication and end point scanning ensure virtual desktop setup is updated, secure and virus-free. 

Reskill call center agents

Reskill agents

Relax! Even with your cloud transition, Spoken provides Avaya CMS Supervisor, so you can reskill agents on a dime. 

change call routing

Change call routing

With the Spoken Operator Console, you're free to adjust call routing 24/7. 

change control

Change messaging

Spoken's CCaaS allows not only for remote emergency messaging but also selective messaging based on incoming call area code. 

"We chose Spoken because of the platform's exceptional ability to scale for spikes in capacity. The ability to easily double or even triple a client's agent workforce on a daily, weekly or monthly basis is hugely beneficial and highly efficient."

Martin Ingram, CIO, Arise Virtual Solutions

The Latest Happenings with Spoken

Winner, winner!

Spoken Announces Inc 500 Fastest-Growing Company Award at Boost

Inc_500_labelSpoken kicked off its annual Boost user conference by announcing its ranking as one of the fastest-growing companies in the U.S. by Inc Magazine for the second year in a row.

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Winner, winner!

100bestcompaniesSpoken named as one of the Best Companies to Work for in Seattle in 2014. Spoken was ranked 22nd among small companies, with work environment noted as the top-ranked category.

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User conference

boost_final_logoSpoken hosted its first joint user conference with HyperQuality. Boost 2014 was September 9-11, 2014 in Seattle.

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Winner, winner!

Spoken wins 2014 CRM Excellence Award

CUSTOMER Magazine awarded the Spoken Contact Center as a Service platform a 2014 CRM Excellence award as a result of our collaboration with longstanding customer, Arise.

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White paper

Contact Center Without Walls: Harnessing the Power of the Remote Agent Model

Remote_agent_white_paper_thumbnail

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Recent announcements

Spoken Communications today announced the new Spoken Smart IVR for 411, an Interactive Voice Response (IVR) system tailored to the needs of the directory assistance market.

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