Every piece of hardware on the Spoken cloud infrastructure platform is fully redundant and runs live-live across two geographically diverse data centers.
Data connectivity to and from data centers is backed up by a direct connection between redundant data centers. If any input stops, calls are automatically rerouted.
The Spoken System Monitor runs 24/7 to predict and prevent outages and provide highly reliable, high availability cloud infrastructure.
Nailed-down security for outsourcers and enterprise
With PCI Level 1 report of compliance, all Spoken data centers offer the highest level of security to your organization.
Voice security at 256 bit AES encryption starts at capture and remains throughout the life cycle of the call.
Two-factor authentication and end point scanning ensure virtual desktop setup is updated, secure and virus-free.
Control routing, skills and messaging
Relax! Even with your cloud transition, Spoken provides Avaya CMS Supervisor, so you can reskill agents on a dime.
With the Spoken Operator Console, you're free to adjust call routing 24/7.
Spoken's CCaaS allows not only for remote emergency messaging but also selective messaging based on incoming call area code.
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