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  • The intelligent,
    cloud-first solution
    for your contact center

    Satisfied customers,
    efficient agents and powerful,
    real-time analytics in the cloud. Only with
    Spoken ConversationCenter.™

    LEARN MORE

It's about delivering amazing experiences

Make every stakeholder's interaction smarter, more intuitive and more efficient.

Delighting Customers

Delighting Customers

Never limit how your customers interact with you. Provide rich, omnichannel experiences that leave them satisfied and impressed.

Empowering Agents

Empowering Agents

Continually improve agent efficiency and increase customer satisfaction with productivity tools,proactive assistance and AI baked right in.

Advancing Business

Advancing Business

Gain unmatched visibility into your business with advanced analytics, industry-leading security and amazing cost savings you can only get with Spoken.

Spoken ConversationCenter = Your Unbeatable Advantage

With Spoken, you get the only native cloud contact center platform.
With it, we're transforming many of the world's leading contact centers
and outsourcers. Here's what we can do for you.

1

Enable genuine
omnichannel experiences

Boost customer satisfaction
by enabling continuous
conversations across any
channel and any device.

2

Capture every exchange
in real time

Record and transcribe all
conversations in real time-
voice, email, chat, social.

3

Improve conversation
outcomes

Empower agents to easily track
interactions and proactively
serve customers with
powerful AI assistance.

4

Lower your total cost
of ownership

Slash your TCO by 30%
over your on-premises
technology

5

Do it all on a massive
scale.

Get the scale, high
availability, security, and
cost-effectiveness
that only a native cloud
platform can deliver.

Spoken ConversationCenter
now with Avaya!

Spoken ConversationCenter with Avaya brings our leading cloud solutions to Avaya-centric outsourcers and enterprises the world over. Explore how we're providing Avaya customers the best pathway to the cloud by delivering instant gains in agent productivity, customer satisfaction, and cost savings.

World-Class Companies Run on Spoken

Arise
AT&T
Barnes&Noble
Expedia
Experian
Neat
Staples
Startek
The Warner Cable
Walgreens

In The News

Taking AI-based Conversation Technology from Theory to…

03/22/17
Sarah is an agent working in a call center on a call with a customer. “What seems to be the problem?” she asks

Jan Wiersma Joins Spoken Communications as Chief Cloud…

03/08/17
Seasoned cloud executive brings more than 15 years of experience developing and managing global scale IT

Avaya Launches Cloud Contact Center in Partnership with…

02/13/17
Avaya Enterprise Cloud for BPO cost effectively addresses the digital transformation needs of contact center

X

7/26/2017

Improving Customer Experience In Your Contact Center Beyond 2020

Impacting and improving the customer experience continues to be the top…

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